Keystone Human Services

What it reported doing in 2024

Keystone human services (khs) provide comprehensive community-based services for children, young people, adults and families in the areas of intellectual disability, autism, mental health, and children and family services. Khs accomplishes its mission through a family of agencies and subsidiaries.keystone human services sets the strategic direction, which includes: a. Agile & innovation services khs is committed to enhancing its ability to respond to evolving needs through agility and innovation. By launching the keystone innovation collaborative, khs will drive the development and scaling of creative solutions that empower people and enhance person-driven support. Through emerging technologies like assistive tools, combined with data-driven decision-making, khs will optimize outcomes and strengthen the independence of those it serves.b. Investment in our people - attracting and retaining a skilled and engaged workforce is essential to khs' success. The organization will expand professional development opportunities and policies that promote and implement enhanced and creative recruitment and retention strategies. These efforts will ensure that khs' workforce reflects the communities it serves and remains empowered to deliver exceptional supports.c. Welcoming culture - building a culture of trust and belonging is at the heart of khs' mission. The organization will reaffirm its core values, ensuring alignment across programs, roles, and regions, while fostering an environment where every voice is valued. By empowering employees to lead by amplifying the voices of the people it supports, khs will deepen connections to its mission and create a more welcoming, and equitable organization.d. Strategic growth & development - khs will pursue intentional growth to expand its footprint and broaden its impact. Targeted acquisitions in high-demand regions, paired with tailored integration strategies, will enable sustainable expansion. Additionally, the establishment of a consulting division will position khs as a leader in the human services field, providing expertise to others while generating additional revenue to support its mission.e. National & global leadership as a recognized leader in the human services sector, khs will amplify its influence through advocacy and collaboration. By aligning with the un convention on the rights of persons with disabilities and engaging in global forums, khs will advance social integration and deinstitutionalization on a global scale. Khs' partnerships with self-advocates, local organizations, and international coalitions will drive system-wide change.keystone human services achieved the following significant accomplishments during the fiscal year ending june 30, 2025: operating in the commonwealth of Pennsylvania and the state of Delaware, keystone service systems, inc. (kss) provides intellectual disability services through people receiving behavior supports, community participation supports, life sharing services, residential services, and supported living and employment services. 722 people chose to accept kss' intellectual disability services during the fiscal year. Kss also operates adult mental health services providing people with peer supports, community residential rehabilitation, domiciliary care, intensive case management, and supported living and employment services. 660 people chose to accept kss' adult mental health services during the fiscal year. Autism services provides people with autism supports through adult community autism program (acap) and employment services. Acap services are tailored to each person's specific needs and are designed to improve social skills, support vocational and leisure activities, and assist families and caregivers. 180 adults living in dauphin, lancaster, cumberland, and chester counties in Pennsylvania chose to accept autism service's acap services during the fiscal year. Operating in the state of Connecticut, key human services, inc. (key) expands khs'

Financial Efficiency

• Mission deployment rate: 100%; rating input score 100
• Program expense ratio: 100%; rating input score 100
• Fundraising efficiency: $12.56 raised per $1 spent on fundraising; rating input score 44; 44th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 6 of 6 controls in place; rating input score 100
  • Compensation committee: Pass
  • Independent consultant: Pass
  • Other Form 990s reviewed: Pass
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Limited
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -0.9%; rating input score 27; 27th percentile among comparable filings
• Total-asset coverage ratio: 8.04; rating input score 89; 89th percentile among comparable filings
• Liabilities to assets ratio: 0.28; rating input score 48; 48th percentile among comparable filings
• Officer compensation ratio: 16%; rating input score 7; 7th percentile among comparable filings

Growth

• Program expense growth: 3.9% per year; rating input score 100; 33rd percentile among comparable filings
• Revenue growth: 7.5% per year; rating input score 100; 62nd percentile among comparable filings
• Asset growth: 12.1% per year; rating input score 100; 73rd percentile among comparable filings