The Memorial Hospital at North Conway NH

Overview

Mission

The memorial hospital at north conway, n.h. (memorial hospital) provides healthcare services to the residents and visitors of the mount Washington valley area of New Hampshire as well as western Maine.

What it reported doing in 2023

Memorial hospital provides healthcare services to the residents and visitors of the mount Washington valley area of New Hampshire and the western region of Maine. Memorial hospital is a 25 bed critical access hospital. The hospital provides acute inpatient services including general medical and surgical, obstetrics and intensive care units. The hospital had 5,665 acute patient days in 2024. The hospital also provides a variety of outpatient services such as imaging, laboratory, diabetes, oncology, physical rehab, emergency medicine, primary care, orthopedics and general surgery. The hospital had 61,403 outpatient visits and 63,965 clinic visits in 2024.

Operating model

Revenue model
Earned-program. 93% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

Nonprofit profile at a glance

EIN
020222156
IRS 990 coverage
2009–2023
Forms available
Form 990 2023
Headquarters
North Conway, NH, USA
Phone
6033565461
Rating
77
Verdict
SUPPORTED
Rating confidence
Standard
Sector
Hospital, General

Official website

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and a relatively small share of voting board members are independent.

Rating breakdown

  • Financial Efficiency: 87
  • Transparency & Controls: 71
  • Accountability: 66
  • Sustainability: 59
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 85.4%; rating input score 85
  • Program expense ratio: 97%; rating input score 97
  • Fundraising efficiency: $27.14 raised per $1 spent on fundraising; rating input score 64; 64th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 58.3%; rating input score 58; 16th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Fail
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 10.1%; rating input score 76; 76th percentile among comparable filings
  • Total-asset coverage ratio: 1.18; rating input score 46; 46th percentile among comparable filings
  • Liabilities to assets ratio: 0.31; rating input score 56; 56th percentile among comparable filings
  • Officer compensation ratio: 4.2%; rating input score 23; 23rd percentile among comparable filings

Growth

  • Program expense growth: 6.4% per year; rating input score 100; 54th percentile among comparable filings
  • Revenue growth: 4.9% per year; rating input score 100; 43rd percentile among comparable filings
  • Asset growth: 5.5% per year; rating input score 100; 41st percentile among comparable filings

Details

  • Where the money goes: 85.4% of revenue deployed · 97% of spending went to programs
  • Governance: 7 of 12 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $110.3M in reported program spending
  • Leadership: top reported pay $2.3M · 24 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $3.9M reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 10 filed schedules · includes major donors, executive pay, and related organizations
  • Filing history: 14 annual filings from 2009 to 2023
  • Contacts: How to reach this organization
  • Money network: 11 filed money-flow records
  • Related organizations: 6 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Leadership & pay

24 people listed

Highest reported compensation

  • Andrew Mueller MD (CEO and President, MH/Trustee): $2,277,317 total reported compensation
  • Douglas Taylor (Physician): $640,850 total reported compensation
  • Danielle Phinney (Physician): $617,588 total reported compensation

Source: IRS Form 990. Selected filing: FY2023.