Uso - Greater Los Angeles Area Inc Dba Bob Hope Uso

What it reported doing in 2018

Our programs and impact in 2018, bob hope uso served a record number of service members and their families through our centers and programs. We were able to support active service members as they began their deployments through our send-off bbqs, as they were coming home from overseas deployments on lengthy layovers, and while they were relocating with their families to new assignments. Over 750 bob hope uso volunteers ensured that our troops were cared for and supported as they were in trnsit, seven days a week, 365 days a year. Our troops and their brave families have enough stress in their lives, and we do all we can do to eliminate it during their travels. At bob hope uso, our centers are more than just a place for troops to enjoy complimentary meals and wi-fi, or a stop where they can get some rest during long layovers, or where they are greeted upon return from overseas, our centers are an extension of the family that our troops leave behind when they go forward to protect and defend our country. Bob hope uso continues to be the fastest growing, most innovative uso operation in the country, and our volunteers and small staff are making a difference, hundreds of times each day, in the lives of our troops and their brave families. Our uso centersthe bob hope uso at lax is one of only six uso's in the world that operates 24/7 and offers our military families and travelers a center and a touch of home at the one of the world's busiest airports. The bob hope uso at lax provides an airport lounge and home-away-from-home for members of the military, their immediate families and military retirees and their spouses. The facility provides a nap room, movie lounge, snacks, food and beverages. Also offered are wifi access and video games. Our helpful volunteers provide connections to the traveling service members and their families and are there to offer assistance to make their journeys easier. It is our largest location by number of troops served. In 2018, bob hope uso at lax transitioned from an existing 4,000-square-foot center in temporary trailers to a state-of-the-art airport center inside the iconic lax theme building. The new 7,000-square-foot center opened on july 27, 2018 and features modern furnishings and amenities that provide a safe haven for our guests. All services at the bob hope uso at lax are provided to our valiant american warriors and their families without charge thanks to 100% funding from private sources. Bob hope uso at lax served 103,071 troops and military family members in 2018. Our lax uso and its staff and volunteers provide additional support far beyond the four walls of the uso centers in the on-base and community programming. This includes service to military installations such as naval base ventura county, los angeles afb, and coast guard station la to support family days, deployments, homecomings and holidays.in 2018 bob hope uso at ontario served 32,312 troops and family members with the support of 173 local volunteers. Our community outreach programs support remote bases like ft. Irwin, marine corps logistics base, barstow and all current service members and their families living in the area. Bob hope uso at ontario center supports itx, where volunteers will be serving over 2,000 service members that are transitioning to and from military trainings from the end of may to the beginning of july. On any given day, bob hope uso at ontario will host up to 900 service members. Each is fed a hearty meal before they depart for extensive training. Bob hope uso at palm springs served over 34,736 troops and families with the support of over 126 volunteers in 2018. Most visitors to the center are active-duty marines serving at the marine corps air ground combat center (mcagcc) near twenty-nine palms. The mcagcc is located about 60 miles northeast of palms springs. Bob hope uso at palm springs provides a much-needed sanctuary for service members traveling to and from the base to destinations both nationally

Financial Efficiency

• Mission deployment rate: 37.3%; rating input score 37
• Program expense ratio: 82.4%; rating input score 82
• Fundraising efficiency: $18.92 raised per $1 spent on fundraising; rating input score 62; 62nd percentile among comparable filings

Transparency & Controls

• Consistency checks: 92.9%; rating input score 93; 11th percentile among comparable filings
• Pay-setting controls: 4 of 6 controls in place; rating input score 67
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: NotApplicable
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 53.9%; rating input score 95; 95th percentile among comparable filings
• Total-asset coverage ratio: 2.75; rating input score 75; 75th percentile among comparable filings
• Liabilities to assets ratio: 0.32; rating input score 37; 37th percentile among comparable filings
• Officer compensation ratio: 9.3%; rating input score 27; 27th percentile among comparable filings

Growth

• Program expense growth: 18.9% per year; rating input score 100; 87th percentile among comparable filings
• Revenue growth: 28.9% per year; rating input score 100; 94th percentile among comparable filings
• Asset growth: 25.6% per year; rating input score 100; 91st percentile among comparable filings