USO

What it reported doing in 2024

Service member, military family, and expeditionary programs - uso provides a suite of programs focused on wellness and resiliency for service members and their families. These programs include the uso reading program which keeps service members connected to their children through story-time; uso holidays which provides programming to help service members feel connected and supported during the holidays throughout the year; uso care packages, uso2go and program in a box kits ensure service members deployed to remote locations can enjoy essentials, recreation and comforts of home. See schedule o for more information about the programs offered and accomplishments during 2024. Service member and military family programs uso's military and military family programs provide support and comfort to service members and their families, whether they are deployed, transitioning to civilian life, wounded, ill or injured, or have made the ultimate sacrifice for our country. Uso reading program the uso reading program keeps service members connected to their children through story-time. Service members can visit a uso center or expeditionary location offering the program, record themselves reading their child's favorite story and have that recording and a copy of the book sent to their home - ensuring that they can read their child a bedtime story from anywhere in the world. Recognizing the challenges military children often face when dealing with separation, the uso reading program also makes it possible for military kids to add a new book to their own library and share story time with someone they love by recording themselves reading. The program has evolved to include digital recording delivery and automated book delivery to allow loved ones to receive both in an expedited timeframe. Uso holidaysuso holidays offers both programming and special care packages to help service members feel connected and supported during holidays throughout the year. Uso centers and teams activate around the globe to bring a piece of home to service members and their families, no matter where they are called to serve during the holidays. Whether it is delivering care packages, hosting holiday events, providing free entertainment, or enabling technology that brings loved ones together, the uso helps service members and their families stay connected to the comforts of home during the holiday seasons. Service members have shared that through uso holidays, they were given the opportunity to celebrate the holidays they would not have had otherwise. In 2024, the uso delivered 50,000 holiday care packages to military service members serving in remote operating and training bases, reaching service members in 55 countries. Each special care package is delivered in a festive uso branded bag and includes a snack pack and a variety of partner-provided items donated in-kind. In addition, uso centers around the world hosted holiday events with nearly 700,000 participants.uso gamingthe uso gaming program focuses on creating opportunities for service members and their families to engage in a variety of different gaming activities, regardless of their location. The program includes local, regional and global events varying from tournaments and leagues to casual trivia and community nights and everything in between. The gaming program captures both online and in person experiences to better serve our audience and those around them. Throughout 2024, uso's gaming program delivered broader services to a global audience through programs, accessibility, and expeditionary support. Over 4,000 programs took place at local uso centers resulting in over 200,000 service member engagements. Access to gaming equipment continues to be a key priority for the uso. Over 800,000 visits to uso centers marked gaming as the reason for their visit. Not only did the uso continue to provide access and equipment to service members throughout the world, we continued to invest in rapid response gaming kit

Financial Efficiency

• Mission deployment rate: 66.3%; rating input score 66
• Program expense ratio: 67.9%; rating input score 68
• Fundraising efficiency: $4.6 raised per $1 spent on fundraising; rating input score 19; 19th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Pass
  • Independent consultant: Pass
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Scored; rating input score 0
• Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Yes; rating input score 100

Accountability

• Independent voting board: 96.2%; rating input score 96; 50th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 2.7%; rating input score 46; 46th percentile among comparable filings
• Total-asset coverage ratio: 0.76; rating input score 30; 30th percentile among comparable filings
• Liabilities to assets ratio: 0.15; rating input score 75; 75th percentile among comparable filings
• Officer compensation ratio: 3.5%; rating input score 32; 32nd percentile among comparable filings

Growth

• Program expense growth: 2.8% per year; rating input score 100; 21st percentile among comparable filings
• Revenue growth: 2.2% per year; rating input score 100; 16th percentile among comparable filings
• Asset growth: 5.5% per year; rating input score 100; 40th percentile among comparable filings