United Regional Health Care System

Nonprofit profile at a glance

EIN
751912147
IRS 990 coverage
2010–2024
Official website data refreshed
Jul 2026
Forms available
Form 990 2024, Form 990-T 2024
Location
Wichita Falls, TX, United States
Phone
940-764-7000
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Hospitals and Related Primary Medical Care Facilities

Official website

Reported finances

Revenue
$563,588,874
Expenses
$451,155,384
Assets
$1,134,907,707
Liabilities
$95,907,905

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

31 people listed

Executive titles in this filing

  • PHYLLIS A COWLING (PRESIDENT & CEO)
  • ROBERT PERT (Vice President, CFO)
  • KEITH WILLIAMSON M D (Vice President, Medical Affairs/CMO)
  • KIMBERLY J STRINGFELLOW (Vice President, Patient Care/Clinical Services)
  • KRISTI PLUMMER-FAULKNER (Vice President, Organizational Development)
  • STEPHANIE MCDONELL (Vice President, CIO)

Highest reported compensation

  • PHYLLIS A COWLING (PRESIDENT & CEO): $1,368,519 total reported compensation
  • ROBERT PERT (Vice President, CFO): $693,470 total reported compensation
  • ANNE DABOVICH (SR VP OF OPERATIONS/COO): $599,201 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

At United Regional, we are committed to delivering world-class, trusted care for Wichita Falls and the surrounding region—guided by a vision for world-class care and a mission to transform lives through innovation, wellness, and trusted care. At United Regional, we are proud to be the trusted healthcare provider for Wichita Falls and the surrounding region. Our teams combine leading-edge technology with compassionate expert care to meet your needs at every stage of life and provide the services you need, right here at home. Everything we do is guided by our vision to be a destination for world-class care and our mission to transform lives through innovation, wellness, and trusted care. Get started; find care today. otoscope Find a Provider.

What it reported doing in 2024

United regional health care system, a 296-bed hospital, promotes the health of the community by providing a variety of health care services. In addition to inpatient beds, there are 31 newborn warmers, 24 bassinettes and 42 er beds. Additional programs which benefit the community include: students in nursing, pharmacy, laboratory technology, radiology, respiratory therapy and other associated health sciences professions also study here. Preventive care a priority: united regional health care system has taken step to enhance preventive care for people of all ages through the development of low cost screening programs, vaccination clinics, a well as other outreach education services. Other services are provided through the united regional reference lab include both low cost fee-for-service screenings and free screenings at community health fairs (cholesterol, psa, triglycerides, etc.) designated trauma center: united regional is designated level 2 trauma center for the region by the health and human services commission of the state of Texas. United regional health care system's emergency department is staffed 24 hours a day/7 days a week meeting the needs of the community with an average of 185 visits per day. Community connections: united regional health care system reaches out to people and communities throughout its primary service area of wichita county and its secondary service area of 8 surrounding counties consisting of archer, baylor, clay, hardeman, jack, montague, wilbarger and young counties. Through cooperative agreements with local governments and hospitals, united regional provides funding for a number of healthcare services. Community education: united regional health care system provides the following types of community education: community education seminars with facebook live sessions by physicians on health issues and treatment options; healthy you education segments on local television; walk with a doc educational walks; circle of friends educational lecture for the community; health fairs and presentations; and participation in a healthy lifestyle program for the community. Charity care: united regional health care system provides medical care to members of the community regardless of ability to pay. Estimated cost of providing additional community benefits during 2024 was $27,385,958 which included the following: unreimbursed cost of emergency and trauma care $9,521,074 unreimbursed cost of free standing clinics $17,864,884 donations made by the hospital to area charitable organizations $27,912,734 total costs of additional community benefits $55,298,692 source: 2024 annual statement of community benefit standards (state of Texas mandatory report)

Operating model

Revenue model
Other-operating. 96% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 99% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filed totals do not add up.

Rating breakdown

  • Financial Efficiency: 72
  • Transparency & Controls: 82
  • Accountability: 85
  • Sustainability: 79
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 75.5%; rating input score 75
  • Program expense ratio: 92.4%; rating input score 92
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 17th percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Missing
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 84%; rating input score 84; 19th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 75%; rating input score 75; 24th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 19.9%; rating input score 87; 87th percentile among comparable filings
  • Total-asset coverage ratio: 2.52; rating input score 70; 70th percentile among comparable filings
  • Liabilities to assets ratio: 0.08; rating input score 85; 85th percentile among comparable filings
  • Officer compensation ratio: 1.5%; rating input score 66; 66th percentile among comparable filings

Growth

  • Program expense growth: 5.6% per year; rating input score 100; 46th percentile among comparable filings
  • Revenue growth: 4.7% per year; rating input score 100; 40th percentile among comparable filings
  • Asset growth: 6.4% per year; rating input score 100; 47th percentile among comparable filings

Details

  • What they do: 1 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 75.5% of revenue deployed · 92.4% of spending went to programs
  • Governance: 12 of 16 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $416.7M in reported program spending
  • Leadership: top reported pay $1.4M · 31 people listed · 3 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $24.8M reported
  • Consistency: 36 of 37 current checks pass · 1 finding to review
  • Schedules: 10 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 18 filed money-flow records
  • Related organizations: 10 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.