Trinity Credit Counseling Inc

What it reported doing in 2025

Trinity provides credit counseling, debt management, and debt counseling for individuals and families who are experiencing debt problems or need guidance to formulate a monthly budget. Being a non-profit 501(c)(3) organization, many of these services are offered at no cost to our clients. Those who inquire about our service are given access to a certified credit counselor. To start, counselors provide an explantion of all the services offered. Through conversation, counselors will facilitate a series of questions to obtain insight regarding the caller's overall situation. Once enough information is collected, counselors use their expertise to decide what options are available that can target and resolve the caller's specific needs. For those in need of financial counseling, the first step is the dree debt analysis. This critical step allows the counselor to review the client's income, expenses, and identify potential problem areas. Counselors give suggestions on ways in which the client can improve their budget and financial situation. Details pertaining to debts owed are also reviewed. Recommendations are explained about available options that would assist with repaying debts. The counselor will work to identify the root cause of the client's situation so that proper corrective action can take place. Counselors will provide follow up counseling at various intervals based on each individual's needs. Weekly, trinity receives as many as 450 inquiries via the telephone, internet, or in person. Annually, this amounts to more than 23,000 people who contact trinity seeking our assistance. All are given access to a certified credit counselor. Approximately 43% of these inquirers go on to complete an application. Of the applications received, about 42% are advised to enter into a dmp. The remaining 58% are offered alternative solutions such as working with creditors directly, bankruptcy, or an applicable referral to an outside resource for help pertaining to auto loans, mortgage loans, or student loan relief. Trinity's education and outreach efforts are intended to inform the community of personal financial management skills and techniques. Trinity's education and outreach efforts focus on several targeted audiences: youth and adult financial education, community colleges and workforce development and housing education. Education and outreach efforts are collaborative such as working with public schools, community organizations, governmental agencies, credit unions and private businesses. Trinity strives to build and sustain community partnerships to expand organizational capacity and serves the community through financial education presentations, workshops, or seminars. In 2025, 5,827 individuals were reached by trinity's education programs.

Financial Efficiency

• Mission deployment rate: 78.9%; rating input score 79
• Program expense ratio: 91.1%; rating input score 91
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 93.3%; rating input score 93; 18th percentile among comparable filings
• Pay-setting controls: 3 of 6 controls in place; rating input score 50
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 40.2%; rating input score 40; 19th percentile among comparable filings
• Major donor itemization: Limited
• Related-party transparency: Limited

Accountability

• Independent voting board: 80%; rating input score 80; 16th percentile among comparable filings
• Governance controls: 7 of 9 controls in place; rating input score 78
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Fail
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Fail
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 10%; rating input score 55; 55th percentile among comparable filings
• Total-asset coverage ratio: 1.68; rating input score 52; 52nd percentile among comparable filings
• Liabilities to assets ratio: 0.23; rating input score 33; 33rd percentile among comparable filings
• Officer compensation ratio: 13.5%; rating input score 25; 25th percentile among comparable filings

Growth

• Program expense growth: 8.7% per year; rating input score 100; 56th percentile among comparable filings
• Revenue growth: 5.7% per year; rating input score 100; 42nd percentile among comparable filings
• Asset growth: 9.3% per year; rating input score 100; 55th percentile among comparable filings