The Riverwoods Company at Exeter New Hampshire

What it reported doing in 2024

The riverwoods company at exeter nh (rwe) has one primary program service, to establish, manage, and maintain a continuing care retirement community (ccrc) which provides housing, health care services, food services, security, and other ancillary services to older adults over age 62. On june 30, 2025, the community housed approximately 506 residents in independent apartments and 107 residents in health care centers. Over the course of the year the health care centers served approximately 168 residents on a permanent, temporary or per diem basis at a substantially discounted rate. The "contractual allowance" (i.e. Write-off) related to the level of care provided for lifecare contract residents was $14,256,993 for fy25. Continued on schedule o. As a not-for-profit ccrc, rwe has a benevolence fund to help residents who have outlived their assets or have found themselves unable to make their financial commitment, through no fault of their own. If needed, a resident can turn to the riverwoods benevolence fund, rather than placing financial burden on senior assistance programs outside the riverwoods community. In fy25, rwe did not have residents requiring this assistance.rwe was founded in 1983 as a not-for-profit charitable organization, by a grassroots group of seacoast area residents whose mission was to create an active and engaging continuing care community that enhanced the freedom of senior living while easing the challenges of aging. Woven into the fabric of our founding principles is a commitment to the local community: "to be a responsible community that participates in the life of the larger community around it." we consider ourselves neighbors of the local community, and we are dedicated to serving the New Hampshire seacoast area both with our time, knowledge, and through our resources. In fy25, both staff and residents found many ways to give back, serve others, and support the local community by volunteering their time on local not-for-profit boards, volunteering hours in their community, collecting physical donations for toy and food drives and making knitted items to donate to local organizations. Rwe encourages employees to volunteer during work hours for special not-for-profit projects. Part of our mission is not only to help improve the experience of aging for as many adults as possible, but also to share that knowledge with others, especially the younger generation. Employees regularly share their knowledge by inviting students into the rwe community who can learn from the vast knowledge and experience of the staff. Over the years we have hosted students from a variety of schools and provided internships in a variety of coursework, from marketing to finance to social work and health care. Since riverwoods opened its doors in 1994, a key objective has not only been to share our experiences with others, but to learn from others in the industry at the same time. In this way we continue to innovate, to remain at the forefront of new trends in our industry, and to respond to changing consumer preferences, while also advancing the senior living industry as a whole. Our leaders regularly attend industry seminars, participate in study groups, and present on national and internaltional panels within our industry, as well as draft articles for leading publications. Rwe is a strong community partner and in addition to resident and staff time spent volunteering, rwe has helped a number of community-wide events and organizations with financial support. Rwe has also provided small honorariums/donations to a number of groups who have provided speakers for our on-campus education programs.education is a value highly prized by rwe residents. Eighteen years ago, residents established scholarship funds for staff and their families. Since then, 204 scholarships have been distributed, worth more than $592,500 toward goals of higher education. In fy25, $95,000 was awarded to 17 recipients.in july of 2016, a group of rwe employees crea

Financial Efficiency

• Mission deployment rate: 74.6%; rating input score 75
• Program expense ratio: 78%; rating input score 78
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 92.9%; rating input score 93; 17th percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Pass
  • Independent consultant: Pass
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 94.1%; rating input score 94; 45th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 4%; rating input score 52; 52nd percentile among comparable filings
• Total-asset coverage ratio: 4.03; rating input score 82; 82nd percentile among comparable filings
• Liabilities to assets ratio: 1.36; rating input score 3; 3rd percentile among comparable filings
• Officer compensation ratio: 2.1%; rating input score 54; 54th percentile among comparable filings

Growth

• Program expense growth: 3.6% per year; rating input score 100; 27th percentile among comparable filings
• Revenue growth: 3.2% per year; rating input score 100; 24th percentile among comparable filings
• Asset growth: 1.3% per year; rating input score 100; 11th percentile among comparable filings