Accra
Legal name: Service Management Group Inc
Nonprofit profile at a glance
- EIN
- 202013846
- IRS 990 coverage
- 2010–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Minnetonka, MN, USA
- Phone
- (866) 935-3515
- Rating
- 37
- Verdict
- REVIEW
- Rating confidence
- Moderate
- Sector
- In-Home Assistance
Reported finances
- Revenue
- $39,017,686
- Expenses
- $39,880,743
- Assets
- $74,979,128
- Liabilities
- $77,170,860
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
19 people listed
Executive titles in this filing
- JOHN DAHM (CHIEF EXECUTIVE OFFICER)
Highest reported compensation
- JOHN DAHM (CHIEF EXECUTIVE OFFICER): $664,868 total reported compensation
- LEANN FRETTE (CHIEF SOLUTIONS OFFICER): $255,000 total reported compensation
- DAVID HANCOX (CHIEF ORGANIZATION OFFICER): $196,002 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To improve lives by providing individualized homecare services and support to people living at home.
What it reported doing in 2024
To provide management services to the other affiliated nonprofit organizations that provide services and supports to people with disabilities and older adults living at home in their community.
Operating model
- Revenue model
- Earned-program. 96% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Grant intermediary. The nonprofit sent 100% of its reported program spending out as grants.
The verdict
REVIEW - The filed numbers largely add up and revenue has grown recently. A relatively small share of available resources goes toward mission work and a relatively small share of total spending goes to programs.
Rating breakdown
- Financial Efficiency: 0
- Transparency & Controls: 82
- Accountability: 37
- Sustainability: 33
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 0.2%; rating input score 0
- Program expense ratio: 0.2%; rating input score 0
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 92.3%; rating input score 92; 8th percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Missing
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 52.9%; rating input score 53; 12th percentile among comparable filings
- Major donor itemization: Limited
- Related-party transparency: Yes; rating input score 100
Accountability
- Independent voting board: 0%; rating input score 0; 3rd percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -2.2%; rating input score 23; 23rd percentile among comparable filings
- Total-asset coverage ratio: 1.88; rating input score 59; 59th percentile among comparable filings
- Liabilities to assets ratio: 1.03; rating input score 5; 5th percentile among comparable filings
- Officer compensation ratio: 6.4%; rating input score 40; 40th percentile among comparable filings
Growth
- Program expense growth: -14.6% per year; rating input score 0; 1st percentile among comparable filings
- Revenue growth: 14.4% per year; rating input score 100; 85th percentile among comparable filings
- Asset growth: 14.6% per year; rating input score 100; 80th percentile among comparable filings
Details
- What they do: 3 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 0.2% of revenue deployed · 0.2% of spending went to programs
- Governance: 0 of 7 board members independent · 8 of 9 filing controls reported
- Programs: 1 filed program accomplishment · $79K in reported program spending
- Leadership: top reported pay $665K · 19 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $2.9M reported
- Consistency: 31 of 32 current checks pass · 1 finding to review
- Schedules: 6 filed schedules · includes grants, executive pay, and related organizations
- Filing history: 12 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 22 filed money-flow records
- Related organizations: 8 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Financial Efficiency: Mission deployment rate scored 0/100.
- High — Financial Efficiency: Program expense ratio scored 0/100.
- High — Accountability: Independent voting board scored 0/100.
- Review — Transparency & Controls: Grant itemization coverage scored 53/100.
- High — Growth: Program expense growth scored 0/100.
- High — Sustainability: Operating margin scored 23/100.
- Review — Accountability: Governance controls: Other executive compensation review process not reported.
- Review — Sustainability: Total-asset coverage ratio scored 59/100.
- High — Sustainability: Liabilities to assets ratio scored 5/100.
- Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
- Moderate — Sustainability: Officer compensation ratio scored 40/100.