Accra
Legal name: Consumer Choice Services Inc
Nonprofit profile at a glance
- EIN
- 202014073
- IRS 990 coverage
- 2010–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Minnetonka, MN, USA
- Phone
- (866) 935-3515
- Rating
- 71
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- In-Home Assistance
Reported finances
- Revenue
- $236,822,189
- Expenses
- $234,233,391
- Assets
- $33,165,673
- Liabilities
- $20,358,262
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
19 people listed
Executive titles in this filing
- JOHN DAHM (CHIEF EXECUTIVE OFFICER)
Highest reported compensation
- JOHN DAHM (CHIEF EXECUTIVE OFFICER): $664,868 total reported compensation
- LEANN FRETTE (CHIEF SOLUTIONS OFFICER): $255,000 total reported compensation
- DAVID HANCOX (CHIEF ORGANIZATION OFFICER): $196,002 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To improve lives by providing individualized homecare services and support to people living at home.
What it reported doing in 2024
Providing services and supports to people with disabilities and older adults living at home in their community.
Operating model
- Revenue model
- Earned-program. 100% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. A relatively small share of voting board members are independent and expenses are high relative to revenue.
Rating breakdown
- Financial Efficiency: 88
- Transparency & Controls: 72
- Accountability: 37
- Sustainability: 33
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 98.9%; rating input score 99
- Program expense ratio: 100%; rating input score 100
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
- Pay-setting controls: 1 of 6 controls in place; rating input score 17
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Missing
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Limited
- Related-party transparency: Yes; rating input score 100
Accountability
- Independent voting board: 0%; rating input score 0; 4th percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 1.1%; rating input score 38; 38th percentile among comparable filings
- Total-asset coverage ratio: 0.14; rating input score 4; 4th percentile among comparable filings
- Liabilities to assets ratio: 0.61; rating input score 27; 27th percentile among comparable filings
- Officer compensation ratio: 0.3%; rating input score 89; 89th percentile among comparable filings
Growth
- Program expense growth: 20.4% per year; rating input score 100; 92nd percentile among comparable filings
- Revenue growth: 19.2% per year; rating input score 100; 93rd percentile among comparable filings
- Asset growth: 17.7% per year; rating input score 100; 90th percentile among comparable filings
Details
- What they do: 3 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 98.9% of revenue deployed · 100% of spending went to programs
- Governance: 0 of 7 board members independent · 8 of 9 filing controls reported
- Programs: 1 filed program accomplishment · $234.2M in reported program spending
- Leadership: top reported pay $665K · 19 people listed · 1 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $1.8M reported
- Consistency: 20 of 20 current checks pass
- Schedules: 5 filed schedules · includes executive pay and related organizations
- Filing history: 12 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 5 filed money-flow records
- Related organizations: 5 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Accountability: Independent voting board scored 0/100.
- Moderate — Sustainability: Operating margin scored 38/100.
- High — Sustainability: Total-asset coverage ratio scored 4/100.
- Review — Accountability: Governance controls: Other executive compensation review process not reported.
- High — Sustainability: Liabilities to assets ratio scored 27/100.