New England Donor Services

Legal name: New England Donor Services Inc

Nonprofit profile at a glance

EIN
813650975
IRS 990 coverage
2017–2024
Official website data refreshed
Jul 2026
Forms available
Form 990 2024, Form 990-N 2016
Location
Waltham, MA, US
Phone
(800) 446-6362
Rating
82
Verdict
STRONG
Rating confidence
Moderate
Sector
Management & Technical Assistance

Official website

Reported finances

Revenue
$17,515,894
Expenses
$18,802,375
Assets
$61,817,431
Liabilities
$58,760,752

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

27 people listed

Executive titles in this filing

  • ALEXANDRA K GLAZIER ESQ (PRESIDENT & CEO)

Highest reported compensation

  • ALEXANDRA K GLAZIER ESQ (PRESIDENT & CEO): $751,068 total reported compensation
  • CHARLES STROM (SURGICAL DIRECTOR): $488,995 total reported compensation
  • LISA PAOLILLO ESQ (CHIEF LEGAL OFF. & ASST. SEC.): $469,018 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To save and heal lives through organ and tissue donation.

What it reported doing in 2024

Neds is the sole corporate member of neob and, in addition to operating a tissue recovery agency, provides a range of administrative and clinical services exclusively to the opo. Tissue donation and recovery services- neds operates an accredited and fda-registered tissue recovery agency, coordinating the authorization for and recovery of tissue. The tissue recovery agency provides 24 hours a day staffing through an operations center to respond to hospital referrals of potential tissue donors and to conduct medical screening to assess donation suitability. The tissue services program also provides support and information about tissue donation to families in order to obtain authorization for donation or discuss carrying-out the donor's authorization through a donor registry. The tissue services program coordinates the surgical recovery of donated tissues and the packaging and transportation of the tissue to tissue processing organizations that then process the donated tissue. The tissue services program seeks to maximize the donation of needed tissue for transplant by focusing on increasing the rate of conversion of potential tissue donors to actual donors. This has been accomplished by increasing the number of families approached about tissue donation and providing more in-depth information to families about tissue donation as part of the authorization conversations. During 2024, 4,528 tissues were recovered from 1,852 donors.

Operating model

Revenue model
Earned-program. 92% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - The filed numbers largely add up and a large share of available resources goes toward mission work. Expenses are high relative to revenue and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 66
  • Transparency & Controls: 100
  • Accountability: 96
  • Sustainability: 30
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 74.5%; rating input score 75
  • Program expense ratio: 73.4%; rating input score 73
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 6 of 6 controls in place; rating input score 100
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 93.3%; rating input score 93; 26th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -7.3%; rating input score 13; 13th percentile among comparable filings
  • Total-asset coverage ratio: 3.29; rating input score 77; 77th percentile among comparable filings
  • Liabilities to assets ratio: 0.95; rating input score 7; 7th percentile among comparable filings
  • Officer compensation ratio: 27.1%; rating input score 2; 2nd percentile among comparable filings

Growth

  • Program expense growth: 4.6% per year; rating input score 100; 38th percentile among comparable filings
  • Revenue growth: 1.7% per year; rating input score 100; 16th percentile among comparable filings
  • Asset growth: 11.3% per year; rating input score 100; 70th percentile among comparable filings

Details

  • What they do: 5 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 74.5% of revenue deployed · 73.4% of spending went to programs
  • Governance: 14 of 15 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $13.8M in reported program spending
  • Leadership: top reported pay $751K · 27 people listed · 6 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1.7M reported
  • Consistency: 32 of 32 current checks pass
  • Schedules: 9 filed schedules · includes major donors, executive pay, and related organizations
  • Filing history: 7 filing years from 2017 to 2024
  • Contacts: How to reach this organization
  • Money network: 12 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 13/100.
  • High — Sustainability: Officer compensation ratio scored 2/100.
  • High — Sustainability: Liabilities to assets ratio scored 7/100.