Mayo Clinic

What it reported doing in 2013

Community benefit (see schedule o)community benefit: mcmh provides a multitude of community activities and services that are heavily subsidized by the hospital. These activities include: perinatal education, which offers a wide selection of classes to help families plan and prepare for childbirth and care of a baby. These classes include: preconception, infant passenger safety, prenatal courses, cesarean birth, vaginal birth after cesarean, breastfeeding and a breastfeeding support network, courses to prepare siblings for a new baby and grand parenting classes. In aggregate, 220 classes with 2,575 participants were offered in 2013. Obstetrics tours are offered throughout the year. In 2013, 47 tours were conducted with 502 people attending.private prenatal education sessions are available for women confined to bed rest at home and families unable to travel long distances. In addition, interpreters are provided for obstetric tours and educational sessions arranged for speakers of other languages. Meeting space is provided for a variety of organizations including: pap support group, toastmasters, and tops; daily public tours of the hospital; daily chapel services; ned's cafeteria (nutrition-education-dining) where registered dieticians provide consultation for patients, visitors and employees.mcmh has very active and engaged volunteers. In 2013, 515 active volunteers provided 41,900 hours of donated time and had 122,355 service contacts with patients, visitors and staff of mcmh. The estimated value of the time donated by these volunteers was approximately $944,845 as valued by the independent sector's average estimated hourly value of such service. Mcmh volunteers support activities on behalf of patients and visitors to the hospital. Some of the activities conducted by the volunteers include:- staffing 4 information desks throughout the hospital to help visitors and patients navigate through the hospital.- operating the hospital gift shop with the proceeds going to the good samaritan fund which assists needy patients with their medical expenses.- offering hospitality services to patients such as service to families and visitors on the oncology/hematology and transplant units with coffee and conversation.- making bereavement clothing for neonates who do not survive and stuffed animals for children who are having medical procedures.- providing a shopping cart service for patients.- giving gentle, non-therapeutic hand massages for patients and their family members. Certified reiki and healing touch practitioners provide healing enhancements for patients. - staffing the patient library.- assisting family members in the surgical waiting room, out-patient surgery and gi procedure areas. - providing vigil companions to patients in their last hours of life who have no family or friends to be with them through a program called "no one dies alone". In 2013, 159 volunteers provided 413 hours of service to 21 mayo clinic patients under this program.the volunteers also administer the mayo clinic erickson hair and skin care center to provide products, services and education for patients experiencing the cosmetic side effects of cancer treatment. The center was developed in response to emotional suffering experienced by individuals who lose their hair because of chemotherapy or other cancer treatments. The center, which is staffed by 2 licensed cosmetologists and 16 volunteers, provides wigs and caps at no cost to patients. During 2013, the center served 1,811 patients and gave away 346 wigs and 579 caps. In addition, the center provided "look good - feel better" classes for cancer patients. In 2013, 13 group classes were offered, serving 44 patients.

Financial Efficiency

• Mission deployment rate: 73.4%; rating input score 73
• Program expense ratio: 98.3%; rating input score 98
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 67th percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Yes; rating input score 100

Accountability

• Independent voting board: 0%; rating input score 0; 3rd percentile among comparable filings
• Governance controls: 7 of 9 controls in place; rating input score 78
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Fail
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 25.1%; rating input score 93; 93rd percentile among comparable filings
• Total-asset coverage ratio: 0; rating input score 0; 0th percentile among comparable filings
• Liabilities to assets ratio: Limited
• Officer compensation ratio: 0.4%; rating input score 89; 89th percentile among comparable filings

Growth

• Program expense growth: Limited
• Revenue growth: 5.2% per year; rating input score 100; 56th percentile among comparable filings
• Asset growth: -35.4% per year; rating input score 0; 1st percentile among comparable filings