Jewish Family Service Association of Cleveland

Nonprofit profile at a glance

EIN
340714441
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Pepper Pike, OH, United States
Phone
216.292.3999
Rating
85
Verdict
STRONG
Rating confidence
Standard
Sector
Judaism
Affiliation
Judaism

Official website

Reported finances

Revenue
$32,384,003
Expenses
$26,774,938
Assets
$74,533,702
Liabilities
$14,694,809

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

77 people listed

Executive titles in this filing

  • Susan Bichsel (President and Chief Executive Officer)
  • Barbara Cameron (Vice President and CFO)
  • Mark Hogan (Vice President and Chief Information Officer)

Highest reported compensation

  • Susan Bichsel (President and Chief Executive Officer): $372,101 total reported compensation
  • Barbara Cameron (Vice President and CFO): $237,762 total reported compensation
  • Russ Klein (Chief Strategy Officer): $208,841 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

JFSA helps individuals and families with solutions to face life’s challenges with confidence. Adult Day Support addresses the immediate needs of adults with developmental disabilities and also fosters a supportive community network, promoting a high quality of life for participants and their families. The program is driven by participating individuals who choose and plan a personal monthly activity calendar under the guidance of JFSA staff. Personal Development and Skill Enhancement Structured activities like arts and crafts, tai chi, educational classes, and life skills training in areas such as cooking and money management help enhance cognitive and physical abilities, promote independence, and provide individuals with practical skills they can use in everyday life.

What it reported doing in 2024

Older Adults: Provides support into homes with kosher home delivered meals, transportation, Lifeline emergency help and volunteers that provide companionship and assistance to better the lives of clients. In addition, supports and honors Holocaust survivors through social, medical, and financial assistance.

Operating model

Revenue model
Other-operating. 64% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 91% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 80
  • Transparency & Controls: 84
  • Accountability: 95
  • Sustainability: 71
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 75.7%; rating input score 76
  • Program expense ratio: 90.2%; rating input score 90
  • Fundraising efficiency: $32.36 raised per $1 spent on fundraising; rating input score 68; 68th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 98.5%; rating input score 99; 31st percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 17.3%; rating input score 79; 79th percentile among comparable filings
  • Total-asset coverage ratio: 2.78; rating input score 73; 73rd percentile among comparable filings
  • Liabilities to assets ratio: 0.2; rating input score 59; 59th percentile among comparable filings
  • Officer compensation ratio: 5.1%; rating input score 50; 50th percentile among comparable filings

Growth

  • Program expense growth: 1.5% per year; rating input score 100; 17th percentile among comparable filings
  • Revenue growth: 2.9% per year; rating input score 100; 25th percentile among comparable filings
  • Asset growth: 10.7% per year; rating input score 100; 68th percentile among comparable filings

Details

  • What they do: 5 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 75.7% of revenue deployed · 90.2% of spending went to programs
  • Governance: 67 of 68 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $24.1M in reported program spending
  • Leadership: top reported pay $372K · 77 people listed · 2 of 6 pay-setting controls reported
  • Consistency: 37 of 37 current checks pass
  • Schedules: 7 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 7 filed money-flow records
  • Related organizations: 7 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.

  • Review — Accountability: Governance controls: Form 990 shared with the board not reported.
  • Review — Sustainability: Officer compensation ratio scored 50/100.
  • Review — Sustainability: Liabilities to assets ratio scored 59/100.
  • High — Grant Readiness: Federal audit findings: this organization reported findings in its latest federal Single Audit.