Hartford HealthCare at Home Inc

What it reported doing in 2024

Home Health Care: Hartford HealthCare at Home, Inc. is one of Connecticut's largest nonprofit providers of comprehensive home health care, hospice, and private duty services. Founded in Hartford in 1901 and Waterbury in 1903, the agency has a history of community involvement spanning more than 100 years. Today, the agency serves more than 148 towns in Connecticut.Hartford HealthCare at Home, Inc. is committed to its founding mission of providing quality home care to all persons in need, especially the indigent and medically underserved population. The agency strongly believes that appropriate health care is a fundamental right, not a privilege. No one is turned away, and the agency uses contributions, grants, and other means to fill the gap when a client cannot pay. Agency staff visit clients in their own environments, from the inner city to the suburbs. In fulfillment of its mission, Hartford HealthCare at Home, Inc. staff often go into areas others do not serve. This requires additional staff to provide translation services to ensure patients understand their health needs. The agency also uses charitable funds to offset the difference between the cost of providing care to the indigent and the funds received from the State of Connecticut Medicaid program. On an annual basis, the amount exceeds $3 million. Hartford HealthCare at Home, Inc. boasts unparalleled loyalty to its clients and is strongly committed to helping those most in need continue receiving care. Charitable gifts are essential to sustaining this mission. Hartford HealthCare at Home, Inc. services include skilled nursing, physical, occupational, and speech therapy, medical social work, and home health aide support. The specialty nursing staff has expertise in wound care, diabetes, cardiac and respiratory issues, and provides strategies to enable clients to remain at home and achieve good outcomes. The agency also provides Meals on Wheels. Charitable funding has supported the development and ongoing financial needs of this innovative but non-reimbursable service. Hartford HealthCare at Home, Inc. is proud of the fact that it continues to achieve very high-quality outcomes at or above national and state levels despite serving a large population that lacks the means to fully participate in its care.Hartford HealthCare at Home, Inc. Independent Living Services provides services that allow clients to continue living safely and independently. These include assistance with daily personal care, such as bathing, dressing, grocery shopping, and meal preparation; a 24-hour emergency response system; and volunteer support. The agency also provides live-in care for clients who need around-the-clock service to remain at home.

Financial Efficiency

• Mission deployment rate: 87.5%; rating input score 88
• Program expense ratio: 80.4%; rating input score 80
• Fundraising efficiency: $11.15 raised per $1 spent on fundraising; rating input score 44; 44th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Yes; rating input score 100

Accountability

• Independent voting board: 0%; rating input score 0; 4th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -9.3%; rating input score 8; 8th percentile among comparable filings
• Total-asset coverage ratio: 0.69; rating input score 27; 27th percentile among comparable filings
• Liabilities to assets ratio: 1.09; rating input score 5; 5th percentile among comparable filings
• Officer compensation ratio: 1.4%; rating input score 67; 67th percentile among comparable filings

Growth

• Program expense growth: 8.4% per year; rating input score 100; 66th percentile among comparable filings
• Revenue growth: 7.8% per year; rating input score 100; 66th percentile among comparable filings
• Asset growth: 8.6% per year; rating input score 100; 62nd percentile among comparable filings