Concordia Lutheran Ministries

What it reported doing in 2024

Concordia Care Network dba Concordia Community Support Services (CCSS) consults the leadership and operations of the following home and community based 501(c)(3) non-profit entities: Concordia Visiting Nurses; Alliance Visiting Nurses, dba, VNA Alliance; Good Samaritan Hospice of Pittsburgh; Concordia Hospice of Washington, Concordia Private Care, Concordia Medical Equipment, Visiting Nurse Association of Indiana County dba Concordia-IRMC VNA and Bethlen Home of the Hungarian Reformed Federation of America dba Concordia Home Health and Hospice of Bethlen. During the fiscal year, approximately 21,253 patients were served across 15 counties in home health, hospice and private duty services. In addition, Concordia Medical Equipment supports approximately 6,789 new patients that Concordia Lutheran Ministries serves over 15 campuses in Pennsylvania by providing durable medical equipment and supplies. From nursing and therapy services to specialized services such as IV Therapy, wound care, palliative care and mental health care, our visiting nurses' teams ensure that patients are provided care in the comfort of their own home with the goal of preventing rehospitalization and monitoring chronic disease states. Our hospice team provides comfort care to improve the overall quality of life of patients who are on their end-of-life journey. Our medical equipment agency is dedicated to enhancing home safety by providing a wide selection of durable medical equipment and related home medical equipment and supplies such as home accessibility products, mobility aids, and respiratory products and services. Families of our patients play a vital role so we educate and support them through situations related to caring for a loved one who is aging, all the way through their end-of-life. Bereavement care is also provided to families of hospice patients for at least a year beyond the patient's death. Employees are offered training and opportunities to obtain new skills such as Wound Care Certification, Palliative Care Training, IV Therapy Certification, Lymphedema Therapy Certification, Home Health and Hospice Coding Certification, and Hospice Boot Camp Training. Our educational website has information on the aging process, documents to have in order, the physical and emotional toll caregiving can have on a person, how to maintain independence, how to treat/assist with common diseases like CHF, COPD, Dementia and Diabetes, dealing with difficult symptoms, addressing certain medical concerns and the emotional/spiritual issues that can arise in a person living with a serious illness. Community education was provided by our marketing and nurse liaison teams who led community health program sessions during the fiscal year. A presentation was given to 36 Nursing Students at Butler Memorial Hospital in March 2025 on Palliative Care and Hospice Care. Many of our CCSS employees and members of management serve annually at Concordia Summer Festival (July 2024) and Concordia Octoberfest (October 2024). Both events are sponsored by Concordia Lutheran Health and Human Care and are open to the public as a way of providing entertainment, food and refreshments and a feeling of community. A Mission Committee was formed by CCSS in 2018 to organize opportunities for employees to serve the community. The committee organizes events - some are specific to a local need and some are across all Concordia locations. The approximate cost to CCSS for the time invested by CCSS employees in the meetings to organize the events is $7,632. These are the Mission Events that were organized for employees of the Home and Community Based organizations to participate in during the fiscal year: Back-to-School Collection Drive to support student care closet needs within the Avella, Butler, Freeport, Indiana Area, Knoch, and Ligonier School Districts: July and August 2024. St. Luke Lutheran Church Cabot/Crossroads Mission/Central Westmoreland Habitat for Humanity Servant Day and House Build:

Financial Efficiency

• Mission deployment rate: 56.3%; rating input score 56
• Program expense ratio: 97.6%; rating input score 98
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 41st percentile among comparable filings
• Major donor itemization: Limited
• Related-party transparency: Scored; rating input score 0

Accountability

• Independent voting board: 35.7%; rating input score 36; 7th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Fail
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 42.6%; rating input score 92; 92nd percentile among comparable filings
• Total-asset coverage ratio: 6.29; rating input score 87; 87th percentile among comparable filings
• Liabilities to assets ratio: 0.02; rating input score 90; 90th percentile among comparable filings
• Officer compensation ratio: 13.9%; rating input score 10; 10th percentile among comparable filings

Growth

• Program expense growth: 18.7% per year; rating input score 100; 88th percentile among comparable filings
• Revenue growth: 27.5% per year; rating input score 100; 96th percentile among comparable filings
• Asset growth: 34.3% per year; rating input score 100; 97th percentile among comparable filings