Centerstone

What it reported doing in 2024

Crisiscenterstone's il crisis services mobile crisis response team responds promptly, face to face, to the location of clients of all ages in crisis including homes, schools, jails, hospitals and other community locations 24/7 to provide crisis services on a no decline "anyone, anywhere, anytime" basis. The team arrives on average within 90 minutes of request for crisis services. A comprehensive crisis screening is completed and based on the outcome of the screening, the client is linked to the most appropriate level of care based on the minimum restriction necessary to aid with safety, whether that is outpatient mental health services, other community resources, or inpatient psychiatric treatment. In fy25 3,415 crisis screens were completed by the team across six counties including madison, franklin, jackson, williamson, perry and union. Of those screens the team was able to deflect from higher levels of care for just over 50% of clients, and all clients seen by the crisis team received ample follow-up to engage them into services post crisis. Centerstone began providing 988 services in Illinois in july 2024. Centerstone covers 86 counties as a primary responder and back-up for all 102 counties within Illinois. With centerstone joining the Illinois 988 network, the in-state answer rate rose from 52.1% to an average above 90% within the first 3 months of implementation. This answer rate remained consistent throughout the remainder of fy25. Centerstone's 988 crisis call center ended fy25 with 90,903 calls answered with an average speed to answer of 20.3 seconds and an average talk time of 14.1 minutes.

Financial Efficiency

• Mission deployment rate: 72.8%; rating input score 73
• Program expense ratio: 77.4%; rating input score 77
• Fundraising efficiency: $79.04 raised per $1 spent on fundraising; rating input score 81; 81st percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Missing
  • Independent consultant: Pass
  • Other Form 990s reviewed: Pass
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 6.3%; rating input score 61; 61st percentile among comparable filings
• Total-asset coverage ratio: 0.49; rating input score 18; 18th percentile among comparable filings
• Liabilities to assets ratio: 0.31; rating input score 55; 55th percentile among comparable filings
• Officer compensation ratio: 2.1%; rating input score 55; 55th percentile among comparable filings

Growth

• Program expense growth: 6.7% per year; rating input score 100; 54th percentile among comparable filings
• Revenue growth: 8.8% per year; rating input score 100; 72nd percentile among comparable filings
• Asset growth: 5.8% per year; rating input score 100; 43rd percentile among comparable filings