WORK Inc.

Legal name: Work Incorporated

Nonprofit profile at a glance

EIN
237100726
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024, Form 990-T 2024
Location
Dorchester, MA, USA
Phone
(617) 691-1500
Rating
83
Verdict
STRONG
Rating confidence
Moderate
Sector
Vocational Rehabilitation

Official website

Reported finances

Revenue
$56,220,449
Expenses
$52,378,759
Assets
$55,198,394
Liabilities
$9,800,903

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

22 people listed

Executive titles in this filing

  • JAMES CASSETTA (PRESIDENT)
  • SHARON SMITH (CHIEF EXECUTIVE OFFICER)

Highest reported compensation

  • JAMES CASSETTA (PRESIDENT): $529,096 total reported compensation
  • SHARON SMITH (CHIEF EXECUTIVE OFFICER): $364,594 total reported compensation
  • ERIC SILBERZWEIG (TREAS.(N-V)/SR. VP, CFO): $225,051 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

It is the mission of work inc. To ensure that all individuals with disabilities have the ability to grow, the right to make choices, access to education, and the opportunity to participate in community life via meaningful work.

What it reported doing in 2024

Residential: we provide residential support services to approximately 200 individuals with developmental disabilities, mental illness and/or significant physical disabilities, through two distinct program models: supported living and 24 hour sharded living and residential group homes, independent living. The supported living program provides customized support to individuals living independently to address their unique needs. Our services include but are not limited to personal care, medical advocacy, financial assistance, social skills training, counseling and support. The 24 hour residential program serves hearing and deaf individuals at approximately 25 group homes and has received certification through the carf and quest process. Our programs serve individuals from multiple state funders including dds, mrc, mcb, dmh, dta, and private funders.

Operating model

Revenue model
Grant-funded. 60% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 74
  • Transparency & Controls: 90
  • Accountability: 92
  • Sustainability: 53
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 81.2%; rating input score 81
  • Program expense ratio: 86.6%; rating input score 87
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 86.7%; rating input score 87; 33rd percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 6.8%; rating input score 63; 63rd percentile among comparable filings
  • Total-asset coverage ratio: 1.05; rating input score 41; 41st percentile among comparable filings
  • Liabilities to assets ratio: 0.18; rating input score 72; 72nd percentile among comparable filings
  • Officer compensation ratio: 3.8%; rating input score 28; 28th percentile among comparable filings

Growth

  • Program expense growth: 6.2% per year; rating input score 100; 51st percentile among comparable filings
  • Revenue growth: 6.3% per year; rating input score 100; 55th percentile among comparable filings
  • Asset growth: 5.1% per year; rating input score 100; 38th percentile among comparable filings

Details

  • What they do: 2 programs and campaigns described on the official site · 5 operating locations identified
  • Where the money goes: 81.2% of revenue deployed · 86.6% of spending went to programs
  • Governance: 13 of 15 board members independent · 9 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $45.4M in reported program spending
  • Leadership: top reported pay $529K · 22 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1.8M reported
  • Consistency: 34 of 34 current checks pass
  • Schedules: 8 filed schedules · includes major donors, executive pay, and related organizations
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: 4 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Sustainability: Total-asset coverage ratio scored 41/100.
  • High — Sustainability: Officer compensation ratio scored 28/100.