Willing Hands Enterprises Inc

Nonprofit profile at a glance

EIN
202204811
IRS 990 coverage
2013–2024
Forms available
Form 990 2024
Location
Norwich, VT, USA
Phone
8026980265
Rating
85
Verdict
STRONG
Rating confidence
Moderate
Sector
Emergency Assistance

Reported finances

Revenue
$2,357,989
Expenses
$2,249,132
Assets
$3,338,245
Liabilities
$99,091

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

15 people listed

Executive titles in this filing

  • LESLIE RIMMER (VICE PRESIDENT)
  • STACEY CHIOCCHIO (PRESIDENT)
  • GABE ZOERHEIDE (EXECUTIVE DIRECTOR)

Highest reported compensation

  • GABE ZOERHEIDE (EXECUTIVE DIRECTOR): $119,101 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Willing hands delivers fresh food to more than 80 social service organizations throughout the upper valley of New Hampshire and Vermont that serve as food access points to our community. Fresh food is recovered from local farms, grocery stores, restaurants, and wholesalers and grown at four gardens managed by willing hands. Our work reduces food waste, a top contributor to climate change, and gives the communities we reach consistent access to fresh food.

What it reported doing in 2024

Willing hands recovers fresh food from farms, grocery stores, restaurants, and wholesalers, and delivers it year-round, for free, to more than 84 social service organizations across the upper valley of Vermont and New Hampshire. Our work is made possible by a strong and wide network of volunteers, food donors, and recipient organizations. Together, we serve 30,000 individuals annually with four million servings while mitigating nearly one million pounds of carbon dioxide emissions from food that would have otherwise gone to waste. This included 970,2808 pounds of food donated to willing hands or purchased during fiscal year 2024-2025. This food was then delivered to our partners, composted, or picked up by farms for animal feed.

Operating model

Revenue model
Donor-supported. 93% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 83
  • Transparency & Controls: 86
  • Accountability: 90
  • Sustainability: 54
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 84%; rating input score 84
  • Program expense ratio: 88.9%; rating input score 89
  • Fundraising efficiency: $23.98 raised per $1 spent on fundraising; rating input score 64; 64th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 13th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Fail
    • Document-retention policy: Fail
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 4.6%; rating input score 50; 50th percentile among comparable filings
  • Total-asset coverage ratio: 1.48; rating input score 51; 51st percentile among comparable filings
  • Liabilities to assets ratio: 0.03; rating input score 77; 77th percentile among comparable filings
  • Officer compensation ratio: 5.3%; rating input score 51; 51st percentile among comparable filings

Growth

  • Program expense growth: 15.6% per year; rating input score 100; 79th percentile among comparable filings
  • Revenue growth: 11.9% per year; rating input score 100; 74th percentile among comparable filings
  • Asset growth: 11.4% per year; rating input score 100; 64th percentile among comparable filings

Details

  • Where the money goes: 84% of revenue deployed · 88.9% of spending went to programs
  • Governance: 14 of 14 board members independent · 6 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $2M in reported program spending
  • Leadership: top reported pay $119K · 15 people listed
  • Consistency: 30 of 31 current checks pass · 1 finding to review
  • Schedules: 5 filed schedules · includes major donors
  • Filing history: 8 filing years from 2013 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Accountability: Governance controls: 2 of 8 not reported.
  • Review — Sustainability: Operating margin scored 50/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Sustainability: Total-asset coverage ratio scored 51/100.
  • Review — Sustainability: Officer compensation ratio scored 51/100.