West Central Services Inc

Nonprofit profile at a glance

EIN
222645978
IRS 990 coverage
2009–2024
Forms available
Form 990 2024
Location
Lebanon, NH, USA
Phone
6034480126
Rating
83
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$11,046,851
Expenses
$11,344,780
Assets
$8,694,291
Liabilities
$1,823,247

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

22 people listed

Executive titles in this filing

  • LORI SHIBINETTE (PRESIDENT /)

Highest reported compensation

  • MATTHEW SQUIRES (MEDICAL DIRE): $177,862 total reported compensation
  • DIANE ROSTON (PSYCHIATRIST): $142,683 total reported compensation
  • ROBERT GONYO (CFO): $117,834 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

West central behavioral health's mission is to promote the health and quality of life of individuals, families and communities by providing treatment for mental illness and substance use disorders, while helping to reduce the stigma associated with these challenging conditions.

What it reported doing in 2024

West central services provides 24 hour mobile crisis services across lower grafton and sullivan counties. West central services provides assertive community treatment (act) services for individuals that are unable to be successfully served in standard care. West central services provides on- site clinical programming for adults aged 50+ who are diagnosed with severe and persistent mental illness in a licensed 16-bed, recovery-focused community residence located in newport, nh.

Operating model

Revenue model
Earned-program. 68% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 80
  • Transparency & Controls: 89
  • Accountability: 89
  • Sustainability: 30
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 91%; rating input score 91
  • Program expense ratio: 88.1%; rating input score 88
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 88.9%; rating input score 89; 21st percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -2.7%; rating input score 22; 22nd percentile among comparable filings
  • Total-asset coverage ratio: 0.77; rating input score 27; 27th percentile among comparable filings
  • Liabilities to assets ratio: 0.21; rating input score 57; 57th percentile among comparable filings
  • Officer compensation ratio: 5.6%; rating input score 46; 46th percentile among comparable filings

Growth

  • Program expense growth: 0.9% per year; rating input score 100; 14th percentile among comparable filings
  • Revenue growth: 0.6% per year; rating input score 100; 10th percentile among comparable filings
  • Asset growth: 11.6% per year; rating input score 100; 71st percentile among comparable filings

Details

  • Where the money goes: 91% of revenue deployed · 88.1% of spending went to programs
  • Governance: 16 of 18 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $10M in reported program spending
  • Leadership: top reported pay $178K · 22 people listed · 5 of 6 pay-setting controls reported
  • Consistency: 32 of 32 current checks pass
  • Schedules: 5 filed schedules · includes major donors and executive pay
  • Filing history: 13 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 22/100.
  • High — Sustainability: Total-asset coverage ratio scored 27/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 46/100.
  • Review — Sustainability: Liabilities to assets ratio scored 57/100.