Way Station

Nonprofit profile at a glance

EIN
851330063
IRS 990 coverage
2023–2025
Forms available
Form 990 2025, Form 990-EZ 2022
Location
North Conway, NH, USA
Phone
6034527113
Rating
74
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Family Services

Reported finances

Revenue
$407,056
Expenses
$391,313
Assets
$305,694
Liabilities
$59,350

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

10 people listed

Executive titles in this filing

  • Nathan Hall (President Board Member)
  • Gail Doktor (Vice President Board Member)

Highest reported compensation

  • Daniel Lavigne (Client Care Coordinator): $65,805 total reported compensation
  • Karen Albert (Development Director): $53,095 total reported compensation
  • Randi Rocco (Circles Coordinator): $21,400 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Provide supportive services to homeless and housing insecure individuals in the Mount Washington Valley Area. We accomplish this with our strategic plan in mind focusing on the acronym HOME. H is housing. We have been awarded and are awaiting governor approval of a grant to renovate the structure we operate from to offer congregate living space. O is operations, our current services to clients. P was changed to M which represents mobile ops facilitated by a van purchased in Dec 2025 allowing us to go into the community to reach clients unable to come to us. The previous "P" represented poverty mitigation facilitated by a program which proved impractical in our rural area. E for Economic Stabilization allows us to provide one time support to cover relatively small items such as the first months rent for a long awaited apartment, or a car battery to permit the client to get to work thereby preventing homelessness or lessening the burden of a difficult situation.

What it reported doing in 2025

Program Implementers: Key to the success of the mission of the Way Station is the interaction of our Client Resource Coordinator (CRC) who oversees the day to day operations working directly with our homeless and housing insecure clients, ensuring their safety and coordinating with other services providers in the area. One of our objectives is not to overlap or duplicate services with these other agencies and as such refer clients to health care providers, substance abuse programs, and town welfare agencies to name a few. What we do provide and which the CRC coordinates is being a low barrier service for immediate needs. These include things such as scheduling showers, providing food appropriate to the client's living conditions, coordinating the donation and distribution of clothing and camping equipment and the purchase of items we provide to our clients at no cost. We provided 1817 services to individuals in 18 different towns in our service area. These service numbers do not include the over 1000 bed nights and other support covered during our cold weather grant period. Our second key employee, while part time, headed the Circles program. We were confident this program could provide successful outcomes for potential participants, raising them out of poverty and providing good life skills. This program, however, couldn't get off the ground after three years of effort. Based on the recommendation of the program workers and volunteers, the board decided to abandon the Circles program in Dec of 2025.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Grant intermediary. The nonprofit sent 69% of its reported program spending out as grants.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing does not identify recipients for some grant dollars and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 74
  • Transparency & Controls: 66
  • Accountability: 90
  • Sustainability: 34
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 78.9%; rating input score 79
  • Program expense ratio: 81.8%; rating input score 82
  • Fundraising efficiency: $6.23 raised per $1 spent on fundraising; rating input score 26; 26th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 26th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 2.6%; rating input score 3; 41st percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 3.9%; rating input score 45; 45th percentile among comparable filings
  • Total-asset coverage ratio: 0.78; rating input score 35; 35th percentile among comparable filings
  • Liabilities to assets ratio: 0.19; rating input score 17; 17th percentile among comparable filings
  • Officer compensation ratio: 36.7%; rating input score 7; 7th percentile among comparable filings

Growth

  • Program expense growth: 20.6% per year; rating input score 100; 84th percentile among comparable filings
  • Revenue growth: 29.7% per year; rating input score 100; 92nd percentile among comparable filings
  • Asset growth: 21.6% per year; rating input score 100; 84th percentile among comparable filings

Details

  • Where the money goes: 78.9% of revenue deployed · 81.8% of spending went to programs
  • Governance: 6 of 6 board members independent · 6 of 8 filing controls reported
  • Programs: 9 filed program accomplishments · $320K in reported program spending
  • Leadership: top reported pay $66K · 10 people listed
  • Consistency: 43 of 44 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes major donors and grants
  • Filing history: 3 filing years from 2023 to 2025
  • Contacts: How to reach this organization
  • Money network: 6 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Grant itemization coverage scored 3/100.
  • High — Financial Efficiency: Fundraising efficiency scored 26/100.
  • Moderate — Sustainability: Operating margin scored 45/100.
  • Review — Accountability: Governance controls: Independent financial-statement audit not reported.
  • Moderate — Sustainability: Total-asset coverage ratio scored 35/100.
  • High — Sustainability: Officer compensation ratio scored 7/100.
  • High — Sustainability: Liabilities to assets ratio scored 17/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.