Volunteers of America of Massachusetts Inc

Nonprofit profile at a glance

EIN
046004304
IRS 990 coverage
2011–2024
Forms available
Form 990 2024
Location
Jamaica Plain, MA, USA
Phone
6175228086
Rating
83
Verdict
STRONG
Rating confidence
Standard

Official website

Reported finances

Revenue
$23,555,315
Expenses
$20,538,514
Assets
$30,655,353
Liabilities
$4,578,738

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

21 people listed

Executive titles in this filing

  • CHARLES GAGNON (PRES/ CEO)

Highest reported compensation

  • CHARLES GAGNON (PRES/ CEO): $388,054 total reported compensation
  • GAYLE LACROIX (CFO): $257,851 total reported compensation
  • TED WATERMAN (HR DIRECTOR): $212,503 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Voama is a Massachusetts, non-profit spiritually-based human services organization incorporated in Massachusetts that provides social services within southern new england under a charter from volunteers of america, inc. (voa), a nationwide religious non-profit spiritually based organization providing local human service programs, and opportunities for individual and community involvement.

What it reported doing in 2024

Promoting self-sufficiency the organization promotes self-sufficiency for individuals who have experienced homelessness or other personal crisis, including chemical dependency and involvement with the corrections system. The hello houses provide residential treatment for substance abusing men and women, including veterans and individuals on probation. Next step apartment provide supportive housing and aftercare for women in recovery. The supportive services for veteran families program assists very low income veteran families residing in or transitioning to permanent housing by providing a range of supportive services designed to promote housing stability. The homeless veterans reintegration program connects individuals with employment opportunity, referrals for counseling, housing, and health care.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Cannot be determined from the filing. The program-spending lines do not add up, so the filing cannot show reliably whether the nonprofit works directly or through others.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 76
  • Transparency & Controls: 84
  • Accountability: 95
  • Sustainability: 59
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 71.2%; rating input score 71
  • Program expense ratio: 81.1%; rating input score 81
  • Fundraising efficiency: $112.41 raised per $1 spent on fundraising; rating input score 86; 86th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 90.9%; rating input score 91; 23rd percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 12.8%; rating input score 73; 73rd percentile among comparable filings
  • Total-asset coverage ratio: 1.49; rating input score 51; 51st percentile among comparable filings
  • Liabilities to assets ratio: 0.15; rating input score 66; 66th percentile among comparable filings
  • Officer compensation ratio: 10.3%; rating input score 19; 19th percentile among comparable filings

Growth

  • Program expense growth: 17.5% per year; rating input score 100; 87th percentile among comparable filings
  • Revenue growth: 7.9% per year; rating input score 100; 64th percentile among comparable filings
  • Asset growth: 9% per year; rating input score 100; 60th percentile among comparable filings

Details

  • Where the money goes: 71.2% of revenue deployed · 81.1% of spending went to programs
  • Governance: 10 of 11 board members independent · 9 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $16.7M in reported program spending
  • Leadership: top reported pay $388K · 21 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1.2M reported
  • Consistency: 35 of 35 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 8 filing years from 2011 to 2024
  • Contacts: How to reach this organization
  • Money network: 11 filed money-flow records
  • Related organizations: 7 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Sustainability: Total-asset coverage ratio scored 51/100.
  • High — Sustainability: Officer compensation ratio scored 19/100.