Volunteers of America Northern Rockies

Nonprofit profile at a glance

EIN
830280532
IRS 990 coverage
2010–2024
Official website data refreshed
Aug 2026
Forms available
Form 990 2024
Location
Billings, MT, USA
Phone
(307) 672-0475
Rating
84
Verdict
STRONG
Rating confidence
Standard

Official website

Reported finances

Revenue
$56,046,163
Expenses
$47,892,931
Assets
$71,920,552
Liabilities
$12,825,161

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

30 people listed

Executive titles in this filing

  • JEFFREY HOLSINGER (CEO)
  • HEATH STEEL (EXECUTIVE VICE PRESIDENT & CHIEF BUSINESS OFFICER)
  • KARL CLINE (FOUNDATION EXECUTIVE DIRECTOR)
  • JONA HORNER (VICE PRESIDENT OF FINANCE)
  • SUSAN HELD (SENIOR VICE PRESIDENT OF LEGAL AND COMPLIANCE)

Highest reported compensation

  • JEFFREY HOLSINGER (CEO): $553,506 total reported compensation
  • HEATH STEEL (EXECUTIVE VICE PRESIDENT & CHIEF BUSINESS OFFICER): $346,795 total reported compensation
  • KATHRYN HOPFENSPERGER (PRESCRIBER): $278,622 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide access to quality healthcare, housing, and support services for individuals and families in need, fostering healthy communities for all.

What it reported doing in 2024

Promoting self sufficiency - see schedule o for more information.1. Housing services - the organization manages 4 hud 202 programs for low-income elderly. Two are in billings, mt, which has 149 units combined; 40 units in torrington, wy and 16 units in sheridan, wy. 2. Correctional services - volunteers of america is committed to demonstrating positive outcomes of corrections programs and educating and informing the public about community-based alternatives to incarceration and factors that lead to successful rehabilitation. We strive to change the lives of offenders with professional rehabilitation services and programs that provide the social, spiritual, and vocational tools needed to help persons return successfully to mainstream society and make positive contributions.3. Homeless & veteran services - dedicated to serving homeless, both veteran and civilian populations by providing homeless outreach services, three transitional housing facilities for veterans and supportive programming to veterans and their families. Case managers skillfully work with those in less fortunate situations to secure housing, employment and linkages with other providers. 4. Health care services - dedicated to serving individuals, families and communities of Wyoming and the surrounding region by providing comprehensive alcohol and drug treatment services. We offer a full continuum of care including assessment services, outpatient services, and residential care. In addition, we offer transitional housing services to men and women who have completed the residential program and require housing to support continued recovery. In South Dakota we offer HIV testing and services to individuals who are HIV positive.5. Community enhancement - programs that provide a safety net for individuals and families who are at risk of homelessness, hunger, and other life crises. These services include community events, camp p.o.s.t.c.a.r.d. And ministry outreach services.

Operating model

Revenue model
Grant-funded. 78% of the money available for current operations came from government grants.
Distribution model
Hybrid. The nonprofit split its reported program spending across 79% for direct work, 19% for grants, and 2% for affiliated organizations.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and reported officer compensation is a large share of total spending, which may reflect staffing concentration.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 85
  • Accountability: 97
  • Sustainability: 64
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 72.4%; rating input score 72
  • Program expense ratio: 84.4%; rating input score 84
  • Fundraising efficiency: $55.8 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.7%; rating input score 95; 33rd percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 94.7%; rating input score 95; 47th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 14.5%; rating input score 81; 81st percentile among comparable filings
  • Total-asset coverage ratio: 1.5; rating input score 53; 53rd percentile among comparable filings
  • Liabilities to assets ratio: 0.18; rating input score 72; 72nd percentile among comparable filings
  • Officer compensation ratio: 5.7%; rating input score 13; 13th percentile among comparable filings

Growth

  • Program expense growth: 14.3% per year; rating input score 100; 86th percentile among comparable filings
  • Revenue growth: 13.6% per year; rating input score 100; 86th percentile among comparable filings
  • Asset growth: 11.7% per year; rating input score 100; 77th percentile among comparable filings

Details

  • What they do: 2 programs and campaigns described on the official site · 3 operating locations identified
  • Where the money goes: 72.4% of revenue deployed · 84.4% of spending went to programs
  • Governance: 18 of 19 board members independent · 9 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $40.4M in reported program spending
  • Leadership: top reported pay $554K · 30 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 40 of 41 current checks pass · 1 finding to review
  • Schedules: 9 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 12 filed money-flow records
  • Related organizations: 3 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Sustainability: Total-asset coverage ratio scored 53/100.
  • High — Sustainability: Officer compensation ratio scored 13/100.
  • Review — Transparency & Controls: Schedule R controlled transactions itemized did not reconcile in the filed values.