Volunteer Center of Washington County

What it reported doing in 2024

Nonprofit partner services remain a core function of the volunteer center. Working alongside our 60+ partner organizations, we identify volunteer needs, promote opportunities, and inspire community members to take action. Through our marketing and outreach efforts, individuals are guided to our website to explore volunteer opportunities and learn more about our nonprofit partners. Our online get connected program provides each partner with a dedicated profile page where they can post current volunteer openings. This centralized platform makes it easy for community members to find opportunities that align with their passions, skills, and schedules. In 2024, our website received more than 50,000 views of volunteer listings and over 16,000 views of partner pages-reflecting strong interest and engagement in community service. The do good bus has been driving change in Washington county since 2016. With a simple premise, "hop on. Do good", the program has engaged more than 4,000 volunteers who have completed over 230 major service projects in support of local nonprofits. In october 2024, the program transitioned from a refurbished school bus to a 15-passenger van to better meet the needs of partners and volunteers. This change reduced barriers-such as the need for specialized drivers and high operating costs-and allowed for more flexible, smaller volunteer group sizes. The do good bus continues to be a cornerstone of our outreach and community-building efforts. Camp superhero introduces students to the value and joy of volunteerism. The program serves campers in grades five through eight, with high school students acting as youth leaders. We offer two week-long summer sessions, each featuring daily hands-on service activities at local nonprofits. In 2024, 78 participants contributed a total of 1,334 volunteer hours at nine nonprofit sites. Camp superhero fosters a lifelong commitment to service and leadership, and we continue to expand youth engagement through this and other programs. Social good brews is a for-purpose coffee shop that invites community members to gather, connect, and serve. The coffee shop staff includes nearly 80 active volunteers, many retirees, who serve as bakers, baristas, kitchen prep, and more. At the end of 2024, 52,147 volunteer hours were contributed to this community gathering space (since opening in 2018). Over 270,900 in lifetime tips had been donated to our "community tip jar" by hub visitors. These tips have been shared between the volunteer center and our nonprofit partners. The hub, home to social good brews and the volunteer center's offices, provides a welcoming space for connection and collaboration. It highlights the work of our 60+ nonprofit partners and their volunteer needs while also hosting the give back gallery-a venue for nonprofit meetings, community events, and private rentals. In 2024, more than 220 groups used the space to collaborate, network, and strengthen community relationships.

Financial Efficiency

• Mission deployment rate: 93.5%; rating input score 93
• Program expense ratio: 87%; rating input score 87
• Fundraising efficiency: $8.33 raised per $1 spent on fundraising; rating input score 32; 32nd percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 2 of 8 controls in place; rating input score 25
  • Conflict-of-interest policy: Fail
  • Whistleblower policy: Fail
  • Document-retention policy: Fail
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Missing
  • Independent financial-statement audit: Fail

Sustainability

• Operating margin: -7.3%; rating input score 20; 20th percentile among comparable filings
• Total-asset coverage ratio: 2.15; rating input score 67; 67th percentile among comparable filings
• Liabilities to assets ratio: 0.3; rating input score 24; 24th percentile among comparable filings
• Officer compensation ratio: 7.8%; rating input score 44; 44th percentile among comparable filings

Growth

• Program expense growth: 16.6% per year; rating input score 100; 78th percentile among comparable filings
• Revenue growth: 13.8% per year; rating input score 100; 76th percentile among comparable filings
• Asset growth: 22% per year; rating input score 100; 84th percentile among comparable filings