Villa of Hope
Nonprofit profile at a glance
- EIN
- 160743164
- IRS 990 coverage
- 2009–2024
- Forms available
- Form 990 2024
- Location
- Rochester, NY, USA
- Phone
- 5858651550
- Rating
- 84
- Verdict
- STRONG
- Rating confidence
- Moderate
Reported finances
- Revenue
- $19,941,350
- Expenses
- $21,945,189
- Assets
- $15,647,109
- Liabilities
- $14,140,029
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
23 people listed
Executive titles in this filing
- CAROLYN CARL (PRESIDENT & CEO)
Highest reported compensation
- MARC LIBMAN (MEDICAL DIRECTOR (UNTIL 04/25/25)): $313,006 total reported compensation
- CAROLYN CARL (PRESIDENT & CEO): $254,430 total reported compensation
- LYNN SULLIVAN (CFO): $177,823 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Villa of hope partners with individuals, families and communities to rebuild relationships, recover potential, and renew hope for the future.
What it reported doing in 2024
Behavioral health program services - our behavioral health department encompasses our outpatient chemical dependency clinic, integrated mental health outpatient clinic, addiction prevention education program, life residential program (treating substance use disorders), and tuckahoe community residence (treating mental health disorders), as well as other community-based preventive services including psychiatric emergency room diversion, care coordination, and youth mentorship. Our clinics provide individual and group counseling and other services to support clients with mental health and chemical addiction issues, including medication assisted treatment (mat) for opioid withdrawal. Villa of hope operates six school-based mental health clinic satellites in various schools around monroe county, and provides contracted clinical services at monroe county's juvenile probation office. Our tuckahoe road adolescent community residence program offers a safe, stable and therapeutic environment for adolescents as they are guided with their families through a process of self-discovery about their mental health diagnosis, while learning life skills from a trauma-informed, well-trained staff. Our life residential rehabilitation services for youth 817 program that served adolescents with substance use disorders went to census zero during this past fiscal year, and the transition began for our new life residential services 820 program that will serve men ages 18+. Treatments for the old life program included individual and family sessions addressing life skills, vocation educational planning, on-site tutoring, relapse prevention, and physical health. Under the behavioral health umbrella, we also provide hcbs adult and cftss services which include psychosocial rehabilitation, family and peer support, habilitation, and other licensed service providers. In fiscal year ending 6.30.2025, we served 1,426 clients, and provided 20,570 services to those clients and their families.
Operating model
- Revenue model
- Earned-program. 67% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and program spending has declined or grown slowly.
Rating breakdown
- Financial Efficiency: 89
- Transparency & Controls: 86
- Accountability: 95
- Sustainability: 19
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 94.8%; rating input score 95
- Program expense ratio: 85.9%; rating input score 86
- Fundraising efficiency: $28.07 raised per $1 spent on fundraising; rating input score 65; 65th percentile among comparable filings
Transparency & Controls
- Consistency checks: 93.8%; rating input score 94; 17th percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Missing
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -10%; rating input score 10; 10th percentile among comparable filings
- Total-asset coverage ratio: 0.71; rating input score 25; 25th percentile among comparable filings
- Liabilities to assets ratio: 0.9; rating input score 10; 10th percentile among comparable filings
- Officer compensation ratio: 5.6%; rating input score 46; 46th percentile among comparable filings
Growth
- Program expense growth: -0.7% per year; rating input score 0; 9th percentile among comparable filings
- Revenue growth: 0.5% per year; rating input score 100; 10th percentile among comparable filings
- Asset growth: 3.8% per year; rating input score 100; 28th percentile among comparable filings
Details
- Where the money goes: 94.8% of revenue deployed · 85.9% of spending went to programs
- Governance: 16 of 16 board members independent · 8 of 9 filing controls reported
- Programs: 6 filed program accomplishments · $18.9M in reported program spending
- Leadership: top reported pay $313K · 23 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $869K reported
- Consistency: 31 of 32 current checks pass · 1 finding to review
- Schedules: 8 filed schedules · includes major donors and executive pay
- Filing history: 15 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 7 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 10/100.
- High — Growth: Program expense growth scored 0/100.
- High — Sustainability: Total-asset coverage ratio scored 25/100.
- Review — Accountability: Governance controls: Form 990 shared with the board not reported.
- High — Sustainability: Liabilities to assets ratio scored 10/100.
- Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
- Moderate — Sustainability: Officer compensation ratio scored 46/100.