Via Care Community Health Center

What it reported doing in 2024

Via care community health center was established in 2015 to tackle the growing lack of healthcare among low-income residents in east los angeles. What started as a modest facility has evolved into a full-service federally qualified health center (fqhc) safety net provider, catering to patients of all ages and offering comprehensive health and wellness services. Via care's service area has expanded from east los angeles, southeast to south gate and bellflower, west to downtown, and north to monterey park and the valley. Via care is committed to serving the entire low-income community, and has earned a reputation as a trusted, grassroots, responsive and welcoming healthcare provider within the community. (continued in schedule o)via care has grown 574% in the last ten years, starting with a budget of $5.8m to a 2025/26 budget of over $55.5m.with eighteen sites in and around east los angeles, via care serves the general population of all ages with integrated medical, dental, behavioral health, and supportive services. In 2024, via care served 23,859 unique patients through 161,691 visits. Via care's core services include: comprehensive primary medical care for all ages including pediatrics; diagnostic laboratory and radiology; immunizations; gynecology and obstetrics; chronic disease screening and care; hepatitis c testing and treatment; std and HIV prevention through pre/post-exposure prophylaxis (prep/pep) testing and treatment; family planning; pharmacy; podiatry; full scope oral health preventative and restorative care; mental health and substance use disorder prevention, assessment and treatment services; and supportive services such as health insurance enrollment, transportation, intensive case management for reentry and other high-need populations, outreach, and health and nutrition education.via care is proud to provide this vast range of services and we are constantly adapting our service delivery model to make this care available to more low-income individuals, increasing access to high quality primary care and social supports. In recent years we have successfully implemented programs like medication delivery, transportation services, and expanded clinic hours helping patients surmount access barriers and receive vital care. Moreover, via care has formed deep connections with other providers and non-profits in our service area, establishing a network of trusted partners that allows our patients to receive specialty care and social services beyond our current scope (inpatient mental health services, legal assistance, shelter, and more). Via care providers are dedicated to offering compassionate, quality care to our community. This enduring commitment is reflected in our federal awards. In 2023 alone, we received 6 badges from the u.s. Human resources and services administration (hrsa) recognizing our exceptional patient care. Additionally, in 2023 the national committee for quality assurance (ncqa) awarded via care the renowned "patient-centered medical home" certification, which celebrates our efforts to increase access to healthcare and center patients within our approach to care. We are proud to continue this work, giving our community the quality, affordable, and culturally conscious care that they deserve.

Financial Efficiency

• Mission deployment rate: 76.1%; rating input score 76
• Program expense ratio: 86.4%; rating input score 86
• Fundraising efficiency: $11.03 raised per $1 spent on fundraising; rating input score 44; 44th percentile among comparable filings

Transparency & Controls

• Consistency checks: 93.8%; rating input score 94; 25th percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 70.4%; rating input score 70; 14th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 11.3%; rating input score 75; 75th percentile among comparable filings
• Total-asset coverage ratio: 0.98; rating input score 38; 38th percentile among comparable filings
• Liabilities to assets ratio: 0.33; rating input score 53; 53rd percentile among comparable filings
• Officer compensation ratio: 10.2%; rating input score 3; 3rd percentile among comparable filings

Growth

• Program expense growth: 23.7% per year; rating input score 100; 94th percentile among comparable filings
• Revenue growth: 22.6% per year; rating input score 100; 95th percentile among comparable filings
• Asset growth: 32.8% per year; rating input score 100; 98th percentile among comparable filings