Union Station Homeless Services

What it reported doing in 2024

Interim housing (shelter and motel vouchers): union station provides temporary housing for individuals and families at eight sites across pasadena and northeast los angeles. While we quickly work to place them in permanent housing, individuals and families have access to case management, housing navigation, nutritious meals and foods, healthcare, and other supportive services provided in a trauma-informed environment.-the adult center, our oldest existing program built in 1989, has 45 beds for single adults in pasadena in a congregate setting.-the family center offers 14 units for families and can accommodate up to 50 parents and children in a home-like environment in pasadena.-huntington villas and casa luna are two motel conversions offering 99 units in the el sereno community.-the hilda solis iris house, le blanc and hotel heritage are three additional motel conversions in the city of el monte offering a total of 120 new units.we also support families and individuals in need of interim housing with motel vouchers, which offer a private environment that may better meet their needs until they are able to attain permanent housing.permanent housing: our permanent supportive housing (psh) programs provide safe, affordable, and private apartments for formerly homeless individuals and families, as well as onsite support services for long-term stability. Residents in all permanent supportive housing locations pay 30% of their income to the property manager as rent, and union station provides the on-site supportive services and care coordination residents need to rebuild their lives and retain permanent housing. These services include intensive case management services, community activities, linkage to community supports, and benefits advocacy. Our five permanent supportive housing sites, include:-euclid villa and marvs place provide 14 and 19 units, respectively, for families in pasadena.-centennial place offers 142 single-room occupancy apartments for very low-income adults in pasadena.-heritage square south offers 69 private units for seniors in pasadena.-mirador, our newest addition in altadena, offers 35 units for seniors.union station also offers several scattered-site permanent housing programs including holly street housing, which links chronically homeless adults and families with community housing resources; housing for health, which provides onsite specialized care services to chronically homeless adults with complex health issues; and the los angeles county development authority (lacda) program, which provides permanent supportive housing along with comprehensive support services at scattered site locations in the san gabriel valley. Union station also uses an innovative rapid re-housing approach to help families and individuals with low and moderate service needs regain stability after slipping into homelessness.

Financial Efficiency

• Mission deployment rate: 74.2%; rating input score 74
• Program expense ratio: 78.6%; rating input score 79
• Fundraising efficiency: $25.92 raised per $1 spent on fundraising; rating input score 63; 63rd percentile among comparable filings

Transparency & Controls

• Consistency checks: 94.7%; rating input score 95; 24th percentile among comparable filings
• Pay-setting controls: 3 of 6 controls in place; rating input score 50
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 6.8%; rating input score 59; 59th percentile among comparable filings
• Total-asset coverage ratio: 1.05; rating input score 38; 38th percentile among comparable filings
• Liabilities to assets ratio: 0.22; rating input score 56; 56th percentile among comparable filings
• Officer compensation ratio: 3.8%; rating input score 62; 62nd percentile among comparable filings

Growth

• Program expense growth: 16.9% per year; rating input score 100; 86th percentile among comparable filings
• Revenue growth: 14.5% per year; rating input score 100; 86th percentile among comparable filings
• Asset growth: 7% per year; rating input score 100; 49th percentile among comparable filings