TRUE Community Credit Union
Nonprofit profile at a glance
- EIN
- 381453620
- IRS 990 coverage
- 2022–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Jackson, MI, USA
- Phone
- (517) 784-7101
- Rating confidence
- Limited
Reported finances
- Revenue
- $67,574,993
- Expenses
- $64,395,175
- Assets
- $880,536,100
- Liabilities
- $790,015,237
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
28 people listed
Executive titles in this filing
- CHRISTINA SIDERS (PRESIDENT/CEO)
Highest reported compensation
- CHRISTINA SIDERS (PRESIDENT/CEO): $572,610 total reported compensation
- JANET THOMPSON (EVP/CHIEF INTEGRATION OFFICER): $348,248 total reported compensation
- VALERIE MOSKAL (CHIEF GROWTH & LENDING OFFICER): $317,016 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To promote thrift and provide credit to members, providing a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them, not to make a profit.
What it reported doing in 2024
True community credit union provides a spectrum of deposit and loan products for our members and provides financial education for the community to cultivate the legacy-defining moments for those we serve.
Operating model
- Revenue model
- Earned-program. 92% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.
The verdict
- The available evidence is not sufficient to produce an overall rating for this filing. This is not a warning sign.
Rating breakdown
- Financial Efficiency: NotEnoughData
- Transparency & Controls: 85
- Accountability: 91
- Sustainability: 56
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: Limited
- Program expense ratio: Limited
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 90.9%; rating input score 91; 6th percentile among comparable filings
- Pay-setting controls: 6 of 6 controls in place; rating input score 100
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Pass
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 69.3%; rating input score 69; 14th percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
- Governance controls: 7 of 9 controls in place; rating input score 78
- Conflict-of-interest policy: Pass
- Whistleblower policy: Fail
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 4.7%; rating input score 55; 55th percentile among comparable filings
- Total-asset coverage ratio: 13.67; rating input score 93; 93rd percentile among comparable filings
- Liabilities to assets ratio: 0.9; rating input score 13; 13th percentile among comparable filings
- Officer compensation ratio: 5.6%; rating input score 13; 13th percentile among comparable filings
Growth
- Program expense growth: Limited
- Revenue growth: 33.2% per year; rating input score 100; 97th percentile among comparable filings
- Asset growth: 13% per year; rating input score 100; 81st percentile among comparable filings
Details
- What they do: 6 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: Financial trends and filed revenue, expense, asset, and liability detail
- Governance: 9 of 9 board members independent · 7 of 9 filing controls reported
- Programs: 1 filed program accomplishment
- Leadership: top reported pay $573K · 28 people listed · 6 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $3.6M reported
- Consistency: 12 of 13 current checks pass · 1 finding to review
- Schedules: 7 filed schedules · includes major donors, grants, and executive pay
- Filing history: 3 filing years from 2022 to 2024
- Contacts: How to reach this organization
- Money network: 39 filed money-flow records
- Related organizations: 17 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Accountability: Governance controls: 2 of 9 not reported.
- Review — Sustainability: Operating margin scored 55/100.
- Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
- High — Sustainability: Liabilities to assets ratio scored 13/100.
- High — Sustainability: Officer compensation ratio scored 13/100.