Total Care Services Inc

Nonprofit profile at a glance

EIN
680568736
IRS 990 coverage
2012–2024
Forms available
Form 990 2024
Location
Landover, MD, USA
Phone
3019180070
Rating
73
Verdict
SUPPORTED
Rating confidence
Moderate

Official website

Reported finances

Revenue
$20,723,262
Expenses
$20,874,391
Assets
$3,295,765
Liabilities
$853,454

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

11 people listed

Executive titles in this filing

  • DRUCELLA WHEELER (EXECUTIVE DIRECTOR)
  • UKELA PROCTOR (DEPUTY EXECUTIVE DIRECTOR)

Highest reported compensation

  • DRUCELLA WHEELER (EXECUTIVE DIRECTOR): $480,035 total reported compensation
  • UKELA PROCTOR (DEPUTY EXECUTIVE DIRECTOR): $183,893 total reported compensation
  • SONYA BUSH (DIRECTOR DC PROGRAMS): $169,632 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

TCS mission is helping others meet lifes challenges. Programs focus on providing services to persons with intellectual disabilities, older adults and childiren with complex medical and behavioral health needs.

What it reported doing in 2024

Washington DC Programs Through the Department on Disability Services Developmental Disabilities Administration, we provide a variety of home and community based waiver services directly to people with intellectual and developmental disabilities such as host home, in-home supports, supported living/residential, day program, employment supports, companion, and respite care. Accomplishments TCS received stellar results on the annual Provider Certification Review through the DC Department on Disability Services. TCS received a rating of Excellent for the following Waiver services Supported Living, In-Home Supports, Respite Hourly, Respite Daily, Host Home, Supported Living Periodic, and Companion Services. TCS also received a 99 overall score for the organization as well as a score of 100 for organizational outcomes. These results are a testament to the dedication of our DC team and our commitment to providing quality services.

Operating model

Revenue model
Earned-program. 96% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and most voting board members are independent. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 60
  • Accountability: 91
  • Sustainability: 26
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 86.7%; rating input score 87
  • Program expense ratio: 86.1%; rating input score 86
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -0.7%; rating input score 28; 28th percentile among comparable filings
  • Total-asset coverage ratio: 0.16; rating input score 3; 3rd percentile among comparable filings
  • Liabilities to assets ratio: 0.26; rating input score 51; 51st percentile among comparable filings
  • Officer compensation ratio: 5.4%; rating input score 47; 47th percentile among comparable filings

Growth

  • Program expense growth: 5.2% per year; rating input score 100; 44th percentile among comparable filings
  • Revenue growth: 7.2% per year; rating input score 100; 61st percentile among comparable filings
  • Asset growth: 2.9% per year; rating input score 100; 22nd percentile among comparable filings

Details

  • Where the money goes: 86.7% of revenue deployed · 86.1% of spending went to programs
  • Governance: 6 of 6 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $18M in reported program spending
  • Leadership: top reported pay $480K · 11 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $614K reported
  • Consistency: 28 of 28 current checks pass
  • Schedules: 4 filed schedules · includes executive pay
  • Filing history: 12 filing years from 2012 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • High — Sustainability: Operating margin scored 28/100.
  • High — Sustainability: Total-asset coverage ratio scored 3/100.
  • Review — Accountability: Governance controls: Independent financial-statement audit not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 47/100.
  • Review — Sustainability: Liabilities to assets ratio scored 51/100.