Tlc Family Resource Center

Nonprofit profile at a glance

EIN
522439830
IRS 990 coverage
2019–2024
Forms available
Form 990 2024
Location
Claremont, NH, USA
Phone
6035421848
Rating
87
Verdict
STRONG
Rating confidence
Moderate
Sector
Family Services

Official website

Reported finances

Revenue
$2,796,906
Expenses
$2,726,267
Assets
$1,979,850
Liabilities
$602,188

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • LAURA HAGLEY (PRESIDENT)
  • CYNTHIA BOLAND (VICE PRESIDENT)

People named in this filing

  • BETH HOYT-FLEWELLING (BOARD MEMBER)
  • MEGAN BLOOD (BOARD MEMBER)
  • JANE VANBREMEN (BOARD MEMBER)

Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Promote the optimal health and development of children, youth and families in our region of New Hampshire.

What it reported doing in 2024

See schedule ofamily support: in 2025 tlc family resource center continued to expand its family support services to meet the growing needs of children and families across our region. Through december 15, 2025 tlc received 506 referrals, with 334 referrals to family support services and 172 referrals to resource navigation.during the year, 198 families were formally enrolled in family support services. In addition, tlc provided support to an estimated 30 families through playgroups, new mom and toddler groups, 158 families through circle of security parenting groups, and 10 kinship families through resource navigation or other supportive services, for a total of 253 families served to date. This total does not include children served through prevention and enrichment programming. Tlc delivered it's miss kendra child abuse prevention program in five classrooms, serving an estimated 75 children, bringing the total number of families and children supported to approximately 328. An additional 10 families received assistance with summer camp participation but were not formally enrolled, increasing the estimated total served to 338 families and children in 2025.tlc also continued its diaper program, providing enrolled families with approximately 150 diapers per month per family. An estimated 40 enrolled families participated in this program, supporting basic needs and child well-being.throughout 2025, tlc enhanced community engagement and enrichment opportunities for families. Highlights included participation in the claremont maker space, "meet the artist" event, where a tlc family support specialist was selected as the summer artist in residence; the family fun ride and national night out in collaboration with the claremont police department; nature-based playgroups in partnership with winds nature institute; cultural outings to the claremont opera house; and family engagement activities at the national recovery month tlc recovery bbq. Tlc also assisted 30 children with summer camp participation, increasing access to positive developmental experiences. Family support services focus on strengthening protective factors, reducing stressors, and promoting healthy parent-child relationships. Tlc continues to offer evidence-informed parenting education, peer support, and community-based enrichment activities. Clinical support services remain available to enrolled families with children ages seven and younger, inlcuding child-parent psychotherapy, play-based therapy, and cognitive behavioral therapy, ensuring comprehensive, family-centered support.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 80
  • Transparency & Controls: 92
  • Accountability: 100
  • Sustainability: 43
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 83.1%; rating input score 83
  • Program expense ratio: 85.2%; rating input score 85
  • Fundraising efficiency: $14.7 raised per $1 spent on fundraising; rating input score 50; 50th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 7 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.5%; rating input score 43; 43rd percentile among comparable filings
  • Total-asset coverage ratio: 0.73; rating input score 27; 27th percentile among comparable filings
  • Liabilities to assets ratio: 0.3; rating input score 34; 34th percentile among comparable filings
  • Officer compensation ratio: 0%; rating input score 91; 91st percentile among comparable filings

Growth

  • Program expense growth: 17.8% per year; rating input score 100; 82nd percentile among comparable filings
  • Revenue growth: 11.9% per year; rating input score 100; 74th percentile among comparable filings
  • Asset growth: 12.3% per year; rating input score 100; 67th percentile among comparable filings

Details

  • Where the money goes: 83.1% of revenue deployed · 85.2% of spending went to programs
  • Governance: 16 of 16 board members independent · 7 of 7 filing controls reported
  • Programs: 3 filed program accomplishments · $2.3M in reported program spending
  • Leadership: top reported pay $0 · 16 people listed
  • Consistency: 29 of 29 current checks pass
  • Schedules: 4 filed schedules · includes major donors
  • Filing history: 6 filing years from 2019 to 2024
  • Contacts: How to reach this organization
  • Money network: Resolved incoming and outgoing counterparties from filed money flows.
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Fundraising efficiency scored 50/100.
  • Moderate — Sustainability: Operating margin scored 43/100.
  • High — Sustainability: Total-asset coverage ratio scored 27/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 34/100.