Thehopeline Inc

Nonprofit profile at a glance

EIN
201198064
IRS 990 coverage
2013–2025
Forms available
Form 990 2025, Form 990-T 2022
Location
Spring Hill, TN, USA
Phone
9314861515
Rating
75
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Protestant
Affiliation
Christianity

Official website

Reported finances

Revenue
$2,299,484
Expenses
$2,733,615
Assets
$2,233,578
Liabilities
$72,992

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

10 people listed

Executive titles in this filing

  • TIM ALTMAN (President & CEO)
  • JAMIESON STATEMA (Vice President)

Highest reported compensation

  • TIM ALTMAN (President & CEO): $182,761 total reported compensation
  • JAMIESON STATEMA (Vice President): $137,222 total reported compensation
  • JEN DEJONG (COO): $134,531 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Our mission is to reach, rescue and restore those who are broken and hopeless. Continued on schedule o

What it reported doing in 2025

Live Chat interactions are taken by paid Hope Coaches who are trained and evaluated on a regular basis for effectiveness. Live Chat was relaunched in 2018 with new leadership and funded from gifts restricted for use to this program. It was staffed with an average of 369 Hope Coach hours per week. Each one-on-one interaction included referrals to one or more vetted partners who offer targeted services or relevant information for specific issues. The Organization has more than 25 of these partnerships. Hope Coaches have answered 27,435 chats, which is 35% of all chats attempted. Beginning in September 2022, Live Chat was expanded to 24/7. By the end of 2025, there were 40 Hope Coaches who answered 31,823 live chats, which is 70% of all live chat attempts. 3,589 (11.3%) of this total were suicide interventions.

Operating model

Revenue model
Donor-supported. 94% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 81
  • Transparency & Controls: 79
  • Accountability: 91
  • Sustainability: 21
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 95.1%; rating input score 95
  • Program expense ratio: 79.8%; rating input score 80
  • Fundraising efficiency: $5.68 raised per $1 spent on fundraising; rating input score 18; 18th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Fail
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -18.9%; rating input score 5; 5th percentile among comparable filings
  • Total-asset coverage ratio: 0.82; rating input score 28; 28th percentile among comparable filings
  • Liabilities to assets ratio: 0.03; rating input score 66; 66th percentile among comparable filings
  • Officer compensation ratio: 16.6%; rating input score 20; 20th percentile among comparable filings

Growth

  • Program expense growth: -1% per year; rating input score 0; 10th percentile among comparable filings
  • Revenue growth: -2.3% per year; rating input score 0; 4th percentile among comparable filings
  • Asset growth: -1.9% per year; rating input score 0; 6th percentile among comparable filings

Details

  • Where the money goes: 95.1% of revenue deployed · 79.8% of spending went to programs
  • Governance: 7 of 7 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $2.2M in reported program spending
  • Leadership: top reported pay $183K · 10 people listed · 3 of 6 pay-setting controls reported
  • Highest-paid contractors: 1 contractor listed · $256K reported
  • Consistency: 28 of 28 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 12 filing years from 2013 to 2025
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Fundraising efficiency scored 18/100.
  • High — Sustainability: Operating margin scored 5/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • High — Sustainability: Total-asset coverage ratio scored 28/100.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Officer compensation ratio scored 20/100.