Goodwill Industries of Akron

Legal name: The Goodwill Industries of Akron Ohio Inc

Nonprofit profile at a glance

EIN
340252230
IRS 990 coverage
2010–2025
Official website data refreshed
Sep 2026
Forms available
Form 990 2025
Location
Akron, OH, USA
Phone
(330) 724-6995
Rating
87
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$28,798,247
Expenses
$28,709,179
Assets
$31,704,463
Liabilities
$10,720,698

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

36 people listed

Executive titles in this filing

  • NANCY ELLIS MCCLENAGHAN (PRESIDENT & CEO)

Highest reported compensation

  • NANCY ELLIS MCCLENAGHAN (PRESIDENT & CEO): $213,984 total reported compensation
  • LAURA WALKER (VP, MISSION SERVICES): $152,641 total reported compensation
  • DOROTHEA NALL (VP, RETAIL OPERATIONS): $146,404 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To help individuals prepare for, find and retain employment. Opportunity is available to college students participating in a qualified field observation course. Volunteers serve as mentors to vocational services participants by working alongside them and assisting them with job-related duties. Volunteers should have experience working with individuals with disabilities and have the ability to work independently. Minimum age:18. Volunteer Baler Monday-Saturday 9AM-6PM. Underwriting opportunities are available to help promote your business on Seeing Eye Radio, Goodwill’s Radio Reading Service. You can underwrite a specific program or category, or we can place your message in the next available slot. Each program includes an acknowledgement at the beginning and end, such as: “(Program Title) is brought to you in part by (Your Organization and short statement).” —or— “(Program Title) is...

What it reported doing in 2025

Mission services includes a vast array of employee/employer services for the career/job-seeker. The goodwill industries of akron, Ohio, inc. Offers career exploration, advising services, resume and interview preparation, as well as skill identification. For the business/employer, we offer recruiting, applicant screening, and pre-employment testing. For those in need of more intensive services, goodwill offers the following individualized services: assessments, adjustments, evaluations for individuals with visual impairments, job coaching, placement and retention, work experience, and youth programs. Workforce development also hosts a radio reading program serving the visually impaired or cognitively challenged in the area. The elizabeth clark program serves those in need in our area with vouchers to our retail locations during 2025. Workforce development referred 728 participants for placement and placed 706. In total, it served 15,392 individuals, in addition to 706 receiving placement services, 156 received vocational evaluations, assessments, and adjustments; 394 participated in youth programs; 298 participated in job skills classes, job fairs and workshops; 5,350 received job search assistance and employer services, including recruitment, screening, testing, training and outplacement; 163 received job coaching services; 8,325 received other services including bus passes, elizabeth clark emergency fund gift cards, and radio reading.

Operating model

Revenue model
Earned-program. 82% of the money available for current operations came from fees and other program revenue.
Distribution model
Cannot be determined from the filing. The program-spending lines do not add up, so the filing cannot show reliably whether the nonprofit works directly or through others.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 88
  • Transparency & Controls: 87
  • Accountability: 95
  • Sustainability: 35
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 90.5%; rating input score 90
  • Program expense ratio: 89.1%; rating input score 89
  • Fundraising efficiency: $57.24 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 0.3%; rating input score 26; 26th percentile among comparable filings
  • Total-asset coverage ratio: 1.1; rating input score 32; 32nd percentile among comparable filings
  • Liabilities to assets ratio: 0.34; rating input score 37; 37th percentile among comparable filings
  • Officer compensation ratio: 2.8%; rating input score 74; 74th percentile among comparable filings

Growth

  • Program expense growth: 5.2% per year; rating input score 100; 41st percentile among comparable filings
  • Revenue growth: 4.3% per year; rating input score 100; 35th percentile among comparable filings
  • Asset growth: 5.2% per year; rating input score 100; 36th percentile among comparable filings

Details

  • What they do: 1 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 90.5% of revenue deployed · 89.1% of spending went to programs
  • Governance: 27 of 27 board members independent · 8 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $25.6M in reported program spending
  • Leadership: top reported pay $214K · 36 people listed · 4 of 6 pay-setting controls reported
  • Consistency: 38 of 38 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 16 filing years from 2010 to 2025
  • Contacts: How to reach this organization
  • Money network: 12 filed money-flow records
  • Related organizations: 5 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 26/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 32/100.
  • Review — Accountability: Governance controls: Form 990 shared with the board not reported.
  • Moderate — Sustainability: Liabilities to assets ratio scored 37/100.