The Crisis Center Inc
Nonprofit profile at a glance
- EIN
- 540936057
- IRS 990 coverage
- 2011–2019
- Forms available
- Form 990 2019
- Location
- Bristol, VA, USA
- Rating
- 90
- Verdict
- STRONG
- Rating confidence
- Standard
Reported finances
- Revenue
- $361,066
- Expenses
- $316,742
- Assets
- $241,086
- Liabilities
- $64,720
Source: IRS Form 990. Selected filing: tax year 2019. Amounts in USD.
Leadership & pay
9 people listed
Executive titles in this filing
- Charlotte Hoover (President)
People named in this filing
- Bill Hall (Dir)
- Jackie Nophlin (VP)
- Doug Giel (Director)
Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.
Source: IRS Form 990. Selected filing: tax year 2019. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Offer local communities education, advocacy, and crisis intervention services, hotline services, victim advocacy and suicide prention training.
What it reported doing in 2019
Sexual assault response and suicide prevention program. Educating those who have experienced sexual assault in the community and training professionals to identify symptoms of suicidal ideation.
Operating model
- Revenue model
- Grant-funded. 86% of the money available for current operations came from government grants.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and total assets are small relative to annual expenses; liquid coverage is unknown.
Rating breakdown
- Financial Efficiency: 88
- Transparency & Controls: 94
- Accountability: 94
- Sustainability: 52
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 83.3%; rating input score 83
- Program expense ratio: 95%; rating input score 95
- Fundraising efficiency: $184.39 raised per $1 spent on fundraising; rating input score 92; 92nd percentile among comparable filings
Transparency & Controls
- Consistency checks: 93.3%; rating input score 93; 24th percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 6 of 7 controls in place; rating input score 86
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Fail
- CEO compensation review process: NotApplicable
- Other executive compensation review process: NotApplicable
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 12.3%; rating input score 67; 67th percentile among comparable filings
- Total-asset coverage ratio: 0.76; rating input score 34; 34th percentile among comparable filings
- Liabilities to assets ratio: 0.27; rating input score 21; 21st percentile among comparable filings
- Officer compensation ratio: 0%; rating input score 71; 71st percentile among comparable filings
Growth
- Program expense growth: 17.3% per year; rating input score 100; 86th percentile among comparable filings
- Revenue growth: 8.8% per year; rating input score 100; 74th percentile among comparable filings
- Asset growth: 15.5% per year; rating input score 100; 80th percentile among comparable filings
Details
- Where the money goes: 83.3% of revenue deployed · 95% of spending went to programs
- Governance: 10 of 10 board members independent · 6 of 7 filing controls reported
- Programs: 1 filed program accomplishment · $301K in reported program spending
- Leadership: top reported pay $0 · 9 people listed
- Consistency: 26 of 27 current checks pass · 1 finding to review
- Schedules: 4 filed schedules · includes major donors
- Filing history: 7 filing years from 2011 to 2019
- Contacts: How to reach this organization
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.
- Review — Accountability: Governance controls: Document-retention policy not reported.
- Moderate — Sustainability: Total-asset coverage ratio scored 34/100.
- Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
- High — Sustainability: Liabilities to assets ratio scored 21/100.
- High — Grant Readiness: Automatic revocation: this organization had its federal tax-exempt status automatically revoked.