The Center for Hospice & Palliative Care Inc

Nonprofit profile at a glance

EIN
310952866
IRS 990 coverage
2010–2025
Forms available
Form 990 2025
Location
Mishawaka, IN, USA
Phone
5742433100
Rating
85
Verdict
STRONG
Rating confidence
Moderate
Sector
Hospices

Reported finances

Revenue
$19,764,926
Expenses
$21,497,237
Assets
$57,794,512
Liabilities
$1,566,060

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

20 people listed

Executive titles in this filing

  • JOHN MASTROJOHN III (CEO)

Highest reported compensation

  • JOHN MASTROJOHN III (CEO): $406,714 total reported compensation
  • KARISSA MISNER (MEDICAL DIRECTOR): $355,173 total reported compensation
  • MICHAEL WARGO (COO): $236,043 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Established in 1978, the center for hospice care (chc) is an independent, community based, not-for-profit organization, improving the quality of living through hospice, home health, grief counseling, and community education with offices in south bend, plymouth, elkhart, la porte and mishawaka. Chc serves a nine-county area in northern Indiana, including elkhart, fulton, kosciusko, lagrange, la porte, marshall, st. Joseph, starke, and porter counties. Chc's mission is to improve the quality of living throughout northern Indiana, and our vision is to be the premiere hospice and palliative care organization for all end-of-life issues. Our core values include compassion, dignity, integrity, innovation, quality, service, and stewardship.

What it reported doing in 2025

The center for hospice care (chc) is an independent, community-based, not-for-profit corporation that achieves its mission of "improving the quality of living" by providing comprehensive hospice, palliative, and home health care services to eligible patients and their families, as well as grief counseling and community education to any interested parties within its nine-county service area. No person is ever turned away due to lack of insurance or ability to pay, and chc provided services to 1,830 patients during 2025. Chc is supported primarily through third party reimbursements, approximately 92% of the net patient service revenue came from third-party reimbursements for the year ended december 31, 2025. Chc also received support from donor contributions, bequests, grants, and fundraising activities conducted through the hospice foundation, a related tax exempt organization. The organization determines each patient's ability to pay during the admission process. When a patient meets certain criteria, part or all of the patient's charges are deemed charity care and are not collected because the organization does not pursue collection of amounts determined to qualify as charity care. Those amounts are excluded from net patient service revenue. Charity care charges, at rate similar to those charged to patients and third parties, approximated $1,818,836 for the year ended december 31, 2025. The organization also receives donated services from a variety of unpaid volunteers. The value of donated services is not reflected in the financial information reported. The value of the volunteer hours not recognized approximated $278,740 for the year ended december 31, 2025.

Operating model

Revenue model
Earned-program. 100% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 82
  • Transparency & Controls: 88
  • Accountability: 95
  • Sustainability: 36
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 94.8%; rating input score 95
  • Program expense ratio: 87.2%; rating input score 87
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -8.8%; rating input score 7; 7th percentile among comparable filings
  • Total-asset coverage ratio: 2.69; rating input score 62; 62nd percentile among comparable filings
  • Liabilities to assets ratio: 0.03; rating input score 83; 83rd percentile among comparable filings
  • Officer compensation ratio: 7.9%; rating input score 36; 36th percentile among comparable filings

Growth

  • Program expense growth: 1.3% per year; rating input score 100; 14th percentile among comparable filings
  • Revenue growth: 0.2% per year; rating input score 100; 6th percentile among comparable filings
  • Asset growth: 5.1% per year; rating input score 100; 35th percentile among comparable filings

Details

  • Where the money goes: 94.8% of revenue deployed · 87.2% of spending went to programs
  • Governance: 12 of 12 board members independent · 8 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $18.8M in reported program spending
  • Leadership: top reported pay $407K · 20 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 1 contractor listed · $296K reported
  • Consistency: 32 of 32 current checks pass
  • Schedules: 6 filed schedules · includes executive pay
  • Filing history: 15 filing years from 2010 to 2025
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 7/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 36/100.