The Cape and Islands Veterans Outreach Center Inc

Nonprofit profile at a glance

EIN
222747295
IRS 990 coverage
2012–2024
Forms available
Form 990 2024, Form 990-T 2024
Location
Hyannis, MA, USA
Phone
5087781590
Rating
84
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$2,649,390
Expenses
$2,400,869
Assets
$3,965,436
Liabilities
$1,021,766

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

14 people listed

Executive titles in this filing

  • MICHAEL DUNFORD (PRESIDENT)
  • ROBERT KILMARTIN (VICE PRESIDENT)
  • JAMES P SEYMOUR (EXECUTIVE DIRECTOR)

Highest reported compensation

  • JAMES P SEYMOUR (EXECUTIVE DIRECTOR): $105,245 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Our mission is to provide comprehensive life sustaining services for veterans and their families.

What it reported doing in 2024

In fiscal 2025, the cape and islands veterans outreach center provided 1,060 counseling sessions. Civoc staff provided referral, education, and technological assistance to 361 walk-in veteran clients. The food pantry served a complete and healthy menu on a weekly basis to 13,200 veteran families, with more than 27,000 total people fed. Supportive services for veteran families program provided $141,790 in first month & security deposits or rental arrears to 126 individuals & families who were either homeless or in danger of homelessness, provided case management, as well as all our other services to approximately 54 homeless veterans, and made over 100,000 contacts in the community through our outreach effort. In addition to our ssvf program, which assists with permanent housing, we also provide transitional housing to homeless veterans. This program is for veterans who have faced a variety of challenges, and are in need of the counseling and case management services necessary to enable them to move on to permanent housing and independent, productive lives. Lastly, in 2025, civoc provided transportation service to 1,399 veterans with a true need and no ability to drive to critical appointments such as medical care appointments.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 99% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing does not identify recipients for some grant dollars and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 81
  • Transparency & Controls: 80
  • Accountability: 100
  • Sustainability: 56
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 88.9%; rating input score 89
  • Program expense ratio: 83.2%; rating input score 83
  • Fundraising efficiency: $9.37 raised per $1 spent on fundraising; rating input score 35; 35th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.4%; rating input score 94; 24th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 58.3%; rating input score 58; 17th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 9.4%; rating input score 61; 61st percentile among comparable filings
  • Total-asset coverage ratio: 1.65; rating input score 55; 55th percentile among comparable filings
  • Liabilities to assets ratio: 0.26; rating input score 38; 38th percentile among comparable filings
  • Officer compensation ratio: 4.4%; rating input score 58; 58th percentile among comparable filings

Growth

  • Program expense growth: 21.6% per year; rating input score 100; 87th percentile among comparable filings
  • Revenue growth: 10.7% per year; rating input score 100; 71st percentile among comparable filings
  • Asset growth: 9.8% per year; rating input score 100; 58th percentile among comparable filings

Details

  • Where the money goes: 88.9% of revenue deployed · 83.2% of spending went to programs
  • Governance: 13 of 13 board members independent · 8 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $2M in reported program spending
  • Leadership: top reported pay $105K · 14 people listed
  • Consistency: 37 of 38 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors and grants
  • Filing history: 10 filing years from 2012 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Transparency & Controls: Grant itemization coverage scored 58/100.
  • Moderate — Financial Efficiency: Fundraising efficiency scored 35/100.
  • Review — Sustainability: Total-asset coverage ratio scored 55/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.
  • Moderate — Sustainability: Liabilities to assets ratio scored 38/100.
  • Review — Sustainability: Officer compensation ratio scored 58/100.