Symba Center

What it reported doing in 2024

Service accomplishments for 2024organizational overviewsymba center continues to advance its mission of improving health and housing outcomes for vulnerable community members through high-impact, evidence-based care. In partnership with the inland empire health plan (iehp), symba center delivers critical community support services (css) under California's calaim initiative, supporting individuals transitioning from institutional settings to stable housing while addressing medical, behavioral, and social needs.in 2024, symba center provided essential recovery, housing, and navigation services to individuals experiencing or at risk of homelessness, serving a total of 802 unique individuals across all programs.key impact metrics- unique individuals served: 802- individuals housed: 159- safe bed nights provided: 45,917- clients who received recuperative care: 204- mental health visits completed: 911- medical visits completed: 2,916 (of 3,959 scheduled)- appointments: o 12,671 recuperative care appointments o 4,549 short-term post-hospitalization housing appointments o 1,230 housing navigation appointmentsprogram accomplishments: symba center provides four of iehp's most impactful community support services-recuperative care, short-term post-hospitalization housing, housing transition navigation and primary care services. Together, these programs form a continuum of whole-person care that improves health outcomes, fosters stability, and reduces unnecessary healthcare utilization.1. Recuperative care (medical respite)the recuperative care program offers short-term post-acute medical and behavioral health respite to members who are too ill or frail to recover safely on the streets, yet no longer require hospitalization. Clients receive 24-hour care coordination, nursing oversight, behavioral health support, and linkage to ongoing housing and health resources.2. Short-term post-hospitalization housing (stphh)newly added in 2024 as a community support service under symba center's iehp contract, stphh provides temporary supportive housing for up to six months to members exiting institutional care (e.g., hospitals, behavioral health facilities, recuperative care) who lack stable housing. This service bridges the gap between hospital discharge and permanent housing, ensuring members have a safe and stable environment to continue their recovery.3. Housing transition navigation services (htns)htns is a high-intensity, client-centered service that supports members experiencing or at risk of homelessness in securing and retaining stable housing. This includes assistance with applications, landlord engagement, and resolving barriers such as debt or lack of identification documents.4. Primary care servicessymba provides a full range of services designed to promote wellness and support recovery, including primary and preventative care through regular wellness exams to assess overall health, chronic disease management with specialized clinical pharmacy services for diabetes, high blood pressure, cholesterol, asthma, and other long term conditions, and essential vaccinations to keep our community protected. Our team also offers laboratory testing for diagnostics and early detection, medication support to help patients obtain and manage prescriptions, and health education classes that empower individuals to take charge of their well being. In addition, our rehabilitation services, including physical and occupational therapy, help restore mobility and function so every person we serve can move toward a healthier and more independent future.looking aheadsymba center remains committed to expanding its impact through integrated care coordination, data-driven quality improvement, and strong community partnerships. By delivering these three critical community support services, we continue to advance health equity and housing stability for some of the inland empire's most vulnerable residents.

Financial Efficiency

• Mission deployment rate: 78.1%; rating input score 78
• Program expense ratio: 89.8%; rating input score 90
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 92.3%; rating input score 92; 10th percentile among comparable filings
• Pay-setting controls: 1 of 6 controls in place; rating input score 17
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 27.3%; rating input score 27; 13th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: NotApplicable
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 13.1%; rating input score 68; 68th percentile among comparable filings
• Total-asset coverage ratio: 0.46; rating input score 16; 16th percentile among comparable filings
• Liabilities to assets ratio: 0.23; rating input score 40; 40th percentile among comparable filings
• Officer compensation ratio: 12.9%; rating input score 23; 23rd percentile among comparable filings

Growth

• Program expense growth: 111.5% per year; rating input score 100; 99th percentile among comparable filings
• Revenue growth: 79.6% per year; rating input score 100; 99th percentile among comparable filings
• Asset growth: 70.7% per year; rating input score 100; 99th percentile among comparable filings