Starbridge Services Inc

Nonprofit profile at a glance

EIN
222702285
IRS 990 coverage
2013–2024
Forms available
Form 990 2024
Location
Rochester, NY, USA
Phone
5852247204
Rating
80
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$23,815,111
Expenses
$21,066,982
Assets
$9,422,129
Liabilities
$1,678,624

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

21 people listed

Executive titles in this filing

  • NIKISHA RIDGEWAY (PRESIDENT & CEO)

Highest reported compensation

  • NIKISHA RIDGEWAY (PRESIDENT & CEO): $174,427 total reported compensation
  • TERESA O'HARE (CFO): $138,898 total reported compensation
  • IDA JONES (VP OF WORKFORCE (HR)): $118,345 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Transforming communities to include everyone by partnering with people with disabilities, their families and those who support them.

What it reported doing in 2024

Other program services include the following: family advocacy: provides a continuum of services to assist parents and families of individuals with disabilities living at home to increase their opportunities for appropriate education, supports, services and community integration. Individualized services: supports individuals to make informed choices, access what they need when they need it, and actively participate in their communities. This program includes housing subsidies and assistance with the management of benefits.housing subsidy program: housing subsidy to support adults with i/dd who wish to live independently in their community who also may be living in poverty. We currently support over 60 individuals with housing subsidies throughout monroe and surrounding counties. At warfield square starbridge acts as a housing support liaison to strengthen relationships and provide and support for tenants within that community and their landlord.community habilitation: starbridge offers one-on-one support to adults and young adults with disabilities to increase independence in activities of daily living (adls). Community hab counselors provide person-centered supports as directed by individuals and their life plans. Skills that they work on include money management, improved health and wellness, cooking, household management, community engagement and budgeting skills.employment: provides employment preparation, training and support for individuals with disabilities seeking employment opportunities. Supports range from pre-employment and placement support through soft skill and job coaching, these can be provided both short term and long term. Starbridge also has staff certified to offer benefit advisement.

Operating model

Revenue model
Earned-program. 81% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 79
  • Transparency & Controls: 74
  • Accountability: 95
  • Sustainability: 53
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 78.3%; rating input score 78
  • Program expense ratio: 88.7%; rating input score 89
  • Fundraising efficiency: $17.4 raised per $1 spent on fundraising; rating input score 53; 53rd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 11.5%; rating input score 71; 71st percentile among comparable filings
  • Total-asset coverage ratio: 0.45; rating input score 13; 13th percentile among comparable filings
  • Liabilities to assets ratio: 0.18; rating input score 62; 62nd percentile among comparable filings
  • Officer compensation ratio: 2%; rating input score 76; 76th percentile among comparable filings

Growth

  • Program expense growth: 8.6% per year; rating input score 100; 65th percentile among comparable filings
  • Revenue growth: 8.9% per year; rating input score 100; 69th percentile among comparable filings
  • Asset growth: 7.7% per year; rating input score 100; 53rd percentile among comparable filings

Details

  • Where the money goes: 78.3% of revenue deployed · 88.7% of spending went to programs
  • Governance: 18 of 18 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $18.7M in reported program spending
  • Leadership: top reported pay $174K · 21 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 2 contractors listed · $446K reported
  • Consistency: 35 of 35 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 11 filing years from 2013 to 2024
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Fundraising efficiency scored 53/100.
  • High — Sustainability: Total-asset coverage ratio scored 13/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.