Springboard Nonprofit Consumer Credit Management Inc

Nonprofit profile at a glance

EIN
330656671
IRS 990 coverage
2010–2025
Forms available
Form 990 2025
Location
Riverside, CA, USA
Phone
8004318157
Rating
70
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Financial Counseling

Official website

Reported finances

Revenue
$4,048,762
Expenses
$5,218,539
Assets
$3,332,703
Liabilities
$1,060,331

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

10 people listed

Executive titles in this filing

  • CYNTHIA WILLIAMS (President - CEO)

Highest reported compensation

  • CYNTHIA WILLIAMS (President - CEO): $249,996 total reported compensation
  • Michelle Taylor (VP Operations): $169,987 total reported compensation
  • Melinda Opperman (Chief External Affairs Officer): $162,410 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The specific purpose of the corporation shall be to educate consumers on various options available to address their credit and debt issues, empower consumers to achieve long-term financial self-sufficiency, promote financial literacy, communicate to the general public best money management practices, offer other financial coaching services, develop new financial tools in support of financial education and relieve the burdens of government through various federal, state and local initiatives.

What it reported doing in 2025

Debt Management Credit.org offers a structured financial counseling service which includes a comprehensive assessment of an individuals income, expenses, credit obligations, and financial challenges, and provides professional guidance on repayment strategies. Where appropriate, the counselor may recommend enrollment in a Debt Management Plan (DMP) a voluntary repayment program that consolidates unsecured debts into a single monthly payment. The purpose of the DMP is to improve financial stability, support responsible repayment, and help the individual develop long term budgeting and money management skills.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 79
  • Transparency & Controls: 65
  • Accountability: 90
  • Sustainability: 13
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 99.1%; rating input score 99
  • Program expense ratio: 70.9%; rating input score 71
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 83.3%; rating input score 83; 17th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -28.9%; rating input score 3; 3rd percentile among comparable filings
  • Total-asset coverage ratio: 0.64; rating input score 21; 21st percentile among comparable filings
  • Liabilities to assets ratio: 0.32; rating input score 25; 25th percentile among comparable filings
  • Officer compensation ratio: 16.2%; rating input score 20; 20th percentile among comparable filings

Growth

  • Program expense growth: -19.8% per year; rating input score 0; 2nd percentile among comparable filings
  • Revenue growth: -10.5% per year; rating input score 0; 1st percentile among comparable filings
  • Asset growth: -5.1% per year; rating input score 0; 3rd percentile among comparable filings

Details

  • Where the money goes: 99.1% of revenue deployed · 70.9% of spending went to programs
  • Governance: 5 of 6 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $3.7M in reported program spending
  • Leadership: top reported pay $250K · 10 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 2 contractors listed · $963K reported
  • Consistency: 28 of 28 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 16 filing years from 2010 to 2025
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • High — Sustainability: Operating margin scored 3/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 21/100.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Officer compensation ratio scored 20/100.
  • High — Sustainability: Liabilities to assets ratio scored 25/100.