Soldiers' Angels

Nonprofit profile at a glance

EIN
200583415
IRS 990 coverage
2012–2025
Forms available
Form 990 2025
Location
San Antonio, TX, USA
Phone
2106290020
Rating
82
Verdict
STRONG
Rating confidence
Moderate
Sector
Disaster Preparedness and Relief Services

Reported finances

Revenue
$47,020,223
Expenses
$44,820,618
Assets
$8,322,248
Liabilities
$637,894

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • AMY PALMER (PRESIDENT & CEO)

Highest reported compensation

  • AMY PALMER (PRESIDENT & CEO): $253,006 total reported compensation
  • MICHELLE CHAVARIN (VP MARKETING & COMMUNICATI): $123,868 total reported compensation
  • KAREN SPARROW (CFO): $99,294 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Soldiers' angels provides aid, comfort, and resources to the military, veterans, and their families.

What it reported doing in 2025

Soldiers' angels provides aid, comfort and resources to the military, veterans and their families. In 2025 alone, soldiers' angels provided support to 2,024,381 service members, veterans and their families. Soldiers' angels provided 201,486 care packages cards and letters to deployed service members, food to 41,873 service members and veterans, and distributed items and visited over 119,485 hospitalized veterans. Soldiers' angels is the nation's largest food provider exclusively to service members and veterans and the nation's largest donor to the va healthcare system.

Operating model

Revenue model
Donor-supported. 99% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 70
  • Accountability: 96
  • Sustainability: 40
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 89%; rating input score 89
  • Program expense ratio: 93.3%; rating input score 93
  • Fundraising efficiency: $18.44 raised per $1 spent on fundraising; rating input score 52; 52nd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 92.9%; rating input score 93; 22nd percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 4.7%; rating input score 43; 43rd percentile among comparable filings
  • Total-asset coverage ratio: 0.19; rating input score 4; 4th percentile among comparable filings
  • Liabilities to assets ratio: 0.08; rating input score 71; 71st percentile among comparable filings
  • Officer compensation ratio: 1.1%; rating input score 86; 86th percentile among comparable filings

Growth

  • Program expense growth: 10.6% per year; rating input score 100; 69th percentile among comparable filings
  • Revenue growth: 11.5% per year; rating input score 100; 78th percentile among comparable filings
  • Asset growth: 15.8% per year; rating input score 100; 84th percentile among comparable filings

Details

  • Where the money goes: 89% of revenue deployed · 93.3% of spending went to programs
  • Governance: 13 of 14 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $41.8M in reported program spending
  • Leadership: top reported pay $253K · 16 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 28 of 29 current checks pass · 1 finding to review
  • Schedules: 7 filed schedules · includes major donors and executive pay
  • Filing history: 13 filing years from 2012 to 2025
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Fundraising efficiency scored 52/100.
  • High — Sustainability: Total-asset coverage ratio scored 4/100.
  • Moderate — Sustainability: Operating margin scored 43/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.