Society of Consumer Affairs Professionals in Business

Nonprofit profile at a glance

EIN
237270642
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Chandler, AZ, USA
Phone
7035193700
Rating confidence
Limited

Reported finances

Revenue
$1,068,955
Expenses
$866,890
Assets
$326,626
Liabilities
$187

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

15 people listed

Executive titles in this filing

  • JON COX (PAST PRESIDENT)
  • SUZANNE DURKIN-BIGHORN (EXECUTIVE DIRECTOR)

Highest reported compensation

  • SUZANNE DURKIN-BIGHORN (EXECUTIVE DIRECTOR): $97,505 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The organization is dedicated to developing exemplary customer care and engagement professionals through education and networking, setting the standard for service excellence and elevating the value of the profession.

What it reported doing in 2024

Socap symposium and annual conference: the socap symposium and annual conference offers members the opportunity to learn, engage and network around key trends and information in the customer care and engagement profession with specific sessions and learning opportunities focused on key industry segments such as consumer packaged goods, retail and direct sales, healthcare, hospitality, travel and tourism and financial services. Additionally, it brings together customer care and engagement experts from across multiple industries to learn, engage and network around data, information and best practices that will help members better serve consumers and contribute to business success. They are hosted bi-annually and for 2024, the spring symposium was hosted in memphis, tn with 155 attendees, while the fall symposium took place in person in new port beach, ca with 181 attendants.

Operating model

Revenue model
Earned-program. 100% of the money available for current operations came from fees and other program revenue.
Distribution model
Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.

The verdict

- The available evidence is not sufficient to produce an overall rating for this filing. This is not a warning sign.

Rating breakdown

  • Financial Efficiency: NotEnoughData
  • Transparency & Controls: 90
  • Accountability: 90
  • Sustainability: 54
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: Limited
  • Program expense ratio: Limited
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 18.9%; rating input score 75; 75th percentile among comparable filings
  • Total-asset coverage ratio: 0.38; rating input score 18; 18th percentile among comparable filings
  • Liabilities to assets ratio: 0; rating input score 81; 81st percentile among comparable filings
  • Officer compensation ratio: 11.2%; rating input score 33; 33rd percentile among comparable filings

Growth

  • Program expense growth: Limited
  • Revenue growth: -5.6% per year; rating input score 0; 5th percentile among comparable filings
  • Asset growth: -13.8% per year; rating input score 0; 2nd percentile among comparable filings

Details

  • Where the money goes: Financial trends and filed revenue, expense, asset, and liability detail
  • Governance: 14 of 14 board members independent · 6 of 8 filing controls reported
  • Programs: 3 filed program accomplishments
  • Leadership: top reported pay $98K · 15 people listed
  • Highest-paid contractors: 1 contractor listed · $139K reported
  • Consistency: 9 of 9 current checks pass
  • Schedules: 2 filed schedules
  • Filing history: 13 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Growth: Revenue growth scored 0/100.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 18/100.
  • Review — Accountability: Governance controls: Independent financial-statement audit not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 33/100.