Service League of San Mateo County DBA Hope House

What it reported doing in 2024

Corrections: The Service League responds to family questions and concerns regarding their incarcerated family members. Information regarding available services is given to newly jailed persons through orientations regarding the correctional process and various jail procedures including availability of facility programs, such as AA, Narcotics Anonymous, and church services. Various other assistance programs available through the Service League are also discussed. An important agency service is screening for clearance and orientation of persons working in the correctional facilities who are not Sheriff's Office personnel. Part of the Service League's mission, is to develop, schedule, and monitor volunteers and community providers engaged in a broad range of programs and activities inside of the correctional facilities. Outreach to families of inmates is provided in the Maguire Correctional Facility lobby during visiting hours. Families are provided with friendly support, information, referral, and advocacy regarding their concerns. Emergency assistance can be provided through the Service League and other community resources.In-Custody Services: This program coordinates and delivers programs and groups within the various adult correctional facilities in San Mateo County. These programs and groups provide problem-solving, educational and personal growth oriented services. All services exist to provide rehabilitation, education, stress reduction, personal growth, and emergency assistance. Our client population consists of jail inmates, former inmates, and their families. The agency provides the following services: Message requests which provide contact with their families and friends, attorneys, probation officers, employers and others; arranging the release of personal property to family members; arrange notary services; provide writing materials; provide jury clothing; assist with document signatures and photocopying; provide law library services; provide an array of religious services such as scheduling of pastoral visits and marriage information, religious activities, and filling requests for Bibles and Qurans and other religious materials; provide groups and programming in the jail such as Hope Inside which are programs for individuals that are addressing addiction, re-entry and criminal thinking and domestic violence groups.Post-Release Services: The Service League provides the following services; bus tickets for transportation home; drop in services such as food bags and clothing; and bus tickets, motel vouchers, hygiene kits, and information on various community resources which may also include Service Leagues residential or transitional SUD services or transitional housing.

Financial Efficiency

• Mission deployment rate: 70.6%; rating input score 71
• Program expense ratio: 76.3%; rating input score 76
• Fundraising efficiency: $27.73 raised per $1 spent on fundraising; rating input score 67; 67th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 10.9%; rating input score 64; 64th percentile among comparable filings
• Total-asset coverage ratio: 3.41; rating input score 77; 77th percentile among comparable filings
• Liabilities to assets ratio: 0.17; rating input score 48; 48th percentile among comparable filings
• Officer compensation ratio: 12.8%; rating input score 23; 23rd percentile among comparable filings

Growth

• Program expense growth: 2.1% per year; rating input score 100; 23rd percentile among comparable filings
• Revenue growth: 2% per year; rating input score 100; 20th percentile among comparable filings
• Asset growth: 4.6% per year; rating input score 100; 32nd percentile among comparable filings