Service Coordination
Legal name: Service Coordination Inc
Nonprofit profile at a glance
- EIN
- 521651219
- IRS 990 coverage
- 2013–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024, Form 990-PF 2011
- Location
- Frederick, MD, USA
- Phone
- 301-663-8044
- Rating
- 83
- Verdict
- STRONG
- Rating confidence
- Moderate
Reported finances
- Revenue
- $114,120,012
- Expenses
- $116,978,991
- Assets
- $24,065,504
- Liabilities
- $18,070,574
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
30 people listed
Executive titles in this filing
- John T Dumas (President, CEO)
Highest reported compensation
- John T Dumas (President, CEO): $731,399 total reported compensation
- Ajaye Pope (EVP, Chief Operations Officer): $436,410 total reported compensation
- Carolyn Kime (EVP, Chief People/Culture Officer): $354,677 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Service Coordination, Inc. (SCI) believes in the power of possibility and every person’s right to make choices that reflect their unique goals, needs, and capabilities; through compassionate partnership and expert coordination, SCI helps people thrive by navigating resources to find housing, secure employment, connect with medical care, or support independent living.
What it reported doing in 2024
Assist people with developmental disabilities, complex medical needs, older adults, children, and other groups needing assistance to determine and meet their needs in their preferred way by assisting to become active members of their communities with equal rights and responsibilities, as well as assisting them to obtain high quality supports and services that are minimally intrusive and provided with respect.
Operating model
- Revenue model
- Earned-program. 100% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.
Rating breakdown
- Financial Efficiency: 77
- Transparency & Controls: 88
- Accountability: 100
- Sustainability: 15
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 86.8%; rating input score 87
- Program expense ratio: 84.7%; rating input score 85
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Pass
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -2.5%; rating input score 18; 18th percentile among comparable filings
- Total-asset coverage ratio: 0.21; rating input score 6; 6th percentile among comparable filings
- Liabilities to assets ratio: 0.75; rating input score 19; 19th percentile among comparable filings
- Officer compensation ratio: 4.3%; rating input score 23; 23rd percentile among comparable filings
Growth
- Program expense growth: 15.3% per year; rating input score 100; 87th percentile among comparable filings
- Revenue growth: 16.3% per year; rating input score 100; 90th percentile among comparable filings
- Asset growth: 18.2% per year; rating input score 100; 91st percentile among comparable filings
Details
- What they do: 2 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 86.8% of revenue deployed · 84.7% of spending went to programs
- Governance: 13 of 13 board members independent · 9 of 9 filing controls reported
- Programs: 1 filed program accomplishment · $99.1M in reported program spending
- Leadership: top reported pay $731K · 30 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 1 contractor listed · $117K reported
- Consistency: 33 of 33 current checks pass
- Schedules: 5 filed schedules · includes executive pay
- Filing history: 12 filing years from 2013 to 2024
- Contacts: How to reach this organization
- Money network: 23 filed money-flow records
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 18/100.
- High — Sustainability: Total-asset coverage ratio scored 6/100.
- High — Sustainability: Liabilities to assets ratio scored 19/100.
- High — Sustainability: Officer compensation ratio scored 23/100.