Servant's Heart Ministry
Legal name: Servant's Heart International Ministry Inc
Nonprofit profile at a glance
- EIN
- 010612200
- IRS 990 coverage
- 2020–2025
- Official website data refreshed
- Aug 2026
- Forms available
- Form 990 2025, Form 990-EZ 2019
- Location
- Orlando, FL, USA
- Phone
- 3522557527
- Rating
- 76
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Food Programs
- Affiliation
- Christianity
Reported finances
- Revenue
- $910,901
- Expenses
- $839,002
- Assets
- $622,545
- Liabilities
- $3,375
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
9 people listed
Executive titles in this filing
- Novella Settles (Executive Director)
Highest reported compensation
- Novella Settles (Executive Director): $53,070 total reported compensation
- Chip Hanna (Advisory Board): $22,654 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Servant’s Heart Ministry is a faith-based organization with a long history of feeding vulnerable families and individuals who suffer food insecurity. To assist with other needs, we have added a Resource Manager who oversees our Empowering Lives Program. This program connects our recipients to vital community resources in order to help lift them out of their current situation. We want to empower them to create a more stable life, and move away from food insecurity. We celebrate each graduate of our program! We do all of this with a tight budget, a small staff and a huge team of volunteers! They are the backbone of our ministry and enable us to have a massive impact on our community.
What it reported doing in 2025
Food Assistance Program Delivering weekly food support bags to vulnerable families and individuals through our Community Partner network
Operating model
- Revenue model
- Earned-program. 97% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.
Rating breakdown
- Financial Efficiency: 75
- Transparency & Controls: 84
- Accountability: 69
- Sustainability: 47
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 81.4%; rating input score 81
- Program expense ratio: 90.8%; rating input score 91
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 90%; rating input score 90; 7th percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
- Governance controls: 2 of 8 controls in place; rating input score 25
- Conflict-of-interest policy: Fail
- Whistleblower policy: Fail
- Document-retention policy: Fail
- CEO compensation review process: Fail
- Other executive compensation review process: NotApplicable
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Fail
- Independent financial-statement audit: Fail
Sustainability
- Operating margin: 7.9%; rating input score 52; 52nd percentile among comparable filings
- Total-asset coverage ratio: 0.74; rating input score 34; 34th percentile among comparable filings
- Liabilities to assets ratio: 0.01; rating input score 65; 65th percentile among comparable filings
- Officer compensation ratio: 9%; rating input score 40; 40th percentile among comparable filings
Growth
- Program expense growth: 9.7% per year; rating input score 100; 56th percentile among comparable filings
- Revenue growth: 23.5% per year; rating input score 100; 86th percentile among comparable filings
- Asset growth: 29.5% per year; rating input score 100; 89th percentile among comparable filings
Details
- What they do: 1 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 81.4% of revenue deployed · 90.8% of spending went to programs
- Governance: 6 of 6 board members independent · 2 of 8 filing controls reported
- Programs: 1 filed program accomplishment · $762K in reported program spending
- Leadership: top reported pay $53K · 9 people listed
- Consistency: 21 of 22 current checks pass · 1 finding to review
- Schedules: 3 filed schedules · includes major donors
- Filing history: 6 filing years from 2020 to 2025
- Contacts: How to reach this organization
- Money network: 3 filed money-flow records
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Accountability: Governance controls: 6 of 8 not reported.
- Review — Sustainability: Operating margin scored 52/100.
- Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
- Moderate — Sustainability: Total-asset coverage ratio scored 34/100.
- Moderate — Sustainability: Officer compensation ratio scored 40/100.