Senior Services Inc

Nonprofit profile at a glance

EIN
561085968
IRS 990 coverage
2012–2024
Forms available
Form 990 2024, Form 990-T 2024
Location
Winstonsalem, NC, USA
Phone
3367250907
Rating
83
Verdict
STRONG
Rating confidence
Moderate
Sector
Senior Centers

Official website

Reported finances

Revenue
$10,545,508
Expenses
$9,334,089
Assets
$32,570,453
Liabilities
$694,490

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

30 people listed

Executive titles in this filing

  • T LEE COVINGTON (PRESIDENT/CE)

Highest reported compensation

  • T LEE COVINGTON (PRESIDENT/CE): $245,021 total reported compensation
  • KRISTEN PERRY (COO): $137,248 total reported compensation
  • MARK BATTEN (CHIEF DEV. O): $102,542 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The mission of senior services, inc. Is to help older adults remain at home as long as possible and to help them live with dignity. With concern for those who care for senior adults, we also help caregivers through services and education that will benefit them. Individuals who cannot afford to pay for services are of special concern to senior services and receive assistance to every extent possible through philanthropic contributions and available public funds.

What it reported doing in 2024

Living at home: 240 high risk elders were able to remain living at home through specialized packages of services coordinated by nurses and social workers of senior services. This "nursing home without walls" approach is less expensive and preferred by seniors. An estimated 307,713 in-home service hours and 40,552 baths were arranged for by our case managers and provided indirectly as a result of this medicaid program. Helpline: the helpline is staffed with aging resource specialists who provide information, referrals and options counseling to seniors and their caregivers on a variety of aging topics such as in-home service, housing options, community resources, and long-term planning. Aging resource specialists answered 10,611 information and assistance questions of seniors or family caregivers. Senior lunch: 12,192 hot lunches were served to 157 older adults at four congregate nutrition sites in forsyth county. In addition to lunch, participants benefitted from informational and entertaining programs and regular socialization. Creative connections: 907 older adults were served in creative connections with 82 new participants this year. Older adults participated in 1,035 creative connections activities. Age-friendly forsyth: is a program of senior services that engages and informs aging adults and community partners on ways to create a livable community through strategic collaborative planning, advocacy and awareness, and community data gathering, analysis, and reporting elder care choices of senior services is a referral and consultation service for employees of contracting companies. The service is designed to save employees time in identifying and locating appropriate resources to help in their caregiving needs. Family care giver support- this program provides support and information to caregivers that are providing care to a senior adult. This program also supports older adults who are serving in a kinship care role, such as grandparents raising grandchildren.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 79
  • Transparency & Controls: 79
  • Accountability: 95
  • Sustainability: 73
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 78.1%; rating input score 78
  • Program expense ratio: 87.5%; rating input score 87
  • Fundraising efficiency: $21.24 raised per $1 spent on fundraising; rating input score 58; 58th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 11.5%; rating input score 71; 71st percentile among comparable filings
  • Total-asset coverage ratio: 3.49; rating input score 79; 79th percentile among comparable filings
  • Liabilities to assets ratio: 0.02; rating input score 89; 89th percentile among comparable filings
  • Officer compensation ratio: 5.2%; rating input score 49; 49th percentile among comparable filings

Growth

  • Program expense growth: 3.6% per year; rating input score 100; 31st percentile among comparable filings
  • Revenue growth: 8.8% per year; rating input score 100; 69th percentile among comparable filings
  • Asset growth: 10% per year; rating input score 100; 65th percentile among comparable filings

Details

  • Where the money goes: 78.1% of revenue deployed · 87.5% of spending went to programs
  • Governance: 27 of 27 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $8.2M in reported program spending
  • Leadership: top reported pay $245K · 30 people listed · 3 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $1M reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 8 filed schedules · includes major donors and executive pay
  • Filing history: 12 filing years from 2012 to 2024
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Fundraising efficiency scored 58/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 49/100.