Ronald Mcdonald House Charities of Northeast Ohio Inc

What it reported doing in 2024

Our ronald mcdonald house programs in cleveland and akron provided 1,374 families with a comforting place to stay during their child's medical journey, totaling 25,185 nights of rest. These families traveled from 12 countries, 43 u.s. States, and 69 Ohio counties, knowing they would be met with compassion, dignity, and the comforts of home. At full capacity, rmhc neo can welcome 95 families each night between the akron and cleveland houses. Families from Ohio made up 68% of guests, with the top counties served including mahoning, trumbull, stark, columbiana, wayne, summit, cuyahoga, and lorain. Out-of-state and international families comprised the remaining 32%. No family is ever charged to stay. While it costs approximately $150 per night to provide this care, our donors cover the cost ensuring that finances never stand in the way of healing.in total, rmhc neo served 96,307 meals across all program sites, saving families more than $1.45 million in food costs during their child's healthcare journey.- at the houses: 50,456 meals were served in cleveland and 21,301 in akron, along with 24/7 access to grab-and-go snacks, beverages, and pantry staples.- beyond the house: 20,485 meals were served in family rooms and 7,545 meals were delivered to akron children's and mercy health locations in the mahoning valley.each meal provided is a tangible expression of our value of compassion nourishing families so they can be fully present for their child.volunteers are the heart of rmhc neo. In 2024, 435 individual volunteers contributed more than 29,000 hours of service valued at over $984,000. From greeting guests to preparing meals and offering pet therapy visits (70 in total), our volunteers exemplify commitment and respect in every interaction. Their presence fosters a community of care that is priceless to the families we serve. Our annual volunteer celebration was held at the beautiful stan hywett hall and gardens, honoring milestones and recognizing extraordinary service across all programs.

Financial Efficiency

• Mission deployment rate: 70.2%; rating input score 70
• Program expense ratio: 75.8%; rating input score 76
• Fundraising efficiency: $6.29 raised per $1 spent on fundraising; rating input score 23; 23rd percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 10.2%; rating input score 63; 63rd percentile among comparable filings
• Total-asset coverage ratio: 4.87; rating input score 83; 83rd percentile among comparable filings
• Liabilities to assets ratio: 0.01; rating input score 83; 83rd percentile among comparable filings
• Officer compensation ratio: 11.8%; rating input score 25; 25th percentile among comparable filings

Growth

• Program expense growth: 10.8% per year; rating input score 100; 67th percentile among comparable filings
• Revenue growth: 7.8% per year; rating input score 100; 58th percentile among comparable filings
• Asset growth: 6.7% per year; rating input score 100; 43rd percentile among comparable filings