Rockford Community Service Center

Nonprofit profile at a glance

EIN
382066893
IRS 990 coverage
2011–2024
Forms available
Form 990 2024
Location
Rockford, MI, USA
Phone
6168663478
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Emergency Assistance
Affiliation
Christianity

Official website

Reported finances

Revenue
$2,600,382
Expenses
$2,861,586
Assets
$5,386,890
Liabilities
$55,310

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • CLAIRE GUISFREDI (FORMER EXECUTIVE DIRECTOR)
  • ADRIENNE GOODSTAL (EXECUTIVE DIRECTOR)
  • LISA COOPER (VICE PRESIDENT)
  • CHERYL SCALES (PRESIDENT)

Highest reported compensation

  • CLAIRE GUISFREDI (FORMER EXECUTIVE DIRECTOR): $73,062 total reported compensation
  • ADRIENNE GOODSTAL (EXECUTIVE DIRECTOR): $26,538 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

North kent connect is a christian organization committed to improving the lives of all people in northern kent county by providing access to basic needs and promoting economic independence.

What it reported doing in 2024

North kent connect (nkc), founded in 1973 by local pastors, is a comprehensive resource center serving low-income individuals and families in northern kent county. Nkc serves more than 4,400 people annually across a large geographic area, including rockford, belmont, cedar springs, sand lake, sparta, kent city, comstock park, gowen, grant, and greenville. As the only organization of its kind in the region, nkc offers critical services including a healthy food pantry, rent and utility assistance, educational classes, free tax preparation, senior food programming, and the step2 program, our signature initiative that promotes long-term economic independence through goal setting, mentoring, and skills development. The nkc thrift store is stocked entirely with community-donated goods, providing quality clothing and household items at affordable prices. The store is open to the public and serves as a revenue stream to support client programming.

Operating model

Revenue model
Donor-supported. 64% of the money available for current operations came from contributions and gifts.
Distribution model
Hybrid. The nonprofit split its reported program spending across 55% for direct work, and 45% for grants.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 89
  • Transparency & Controls: 68
  • Accountability: 100
  • Sustainability: 41
  • Growth: 20

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 97.8%; rating input score 98
  • Program expense ratio: 88.8%; rating input score 89
  • Fundraising efficiency: $11.36 raised per $1 spent on fundraising; rating input score 42; 42nd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.1%; rating input score 94; 23rd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 73%; rating input score 73; 19th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -10%; rating input score 13; 13th percentile among comparable filings
  • Total-asset coverage ratio: 1.88; rating input score 60; 60th percentile among comparable filings
  • Liabilities to assets ratio: 0.01; rating input score 85; 85th percentile among comparable filings
  • Officer compensation ratio: 3.5%; rating input score 65; 65th percentile among comparable filings

Growth

  • Program expense growth: -0.8% per year; rating input score 0; 11th percentile among comparable filings
  • Revenue growth: -1.8% per year; rating input score 0; 7th percentile among comparable filings
  • Asset growth: 15.3% per year; rating input score 100; 75th percentile among comparable filings

Details

  • Where the money goes: 97.8% of revenue deployed · 88.8% of spending went to programs
  • Governance: 14 of 14 board members independent · 8 of 8 filing controls reported
  • Programs: 2 filed program accomplishments · $2.5M in reported program spending
  • Leadership: top reported pay $73K · 16 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 32 of 33 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 13 filing years from 2011 to 2024
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 42/100.
  • High — Sustainability: Operating margin scored 13/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.