Rochester Friendly Home

Nonprofit profile at a glance

EIN
160743132
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Rochester, NY, USA
Phone
5853811600
Rating
82
Verdict
STRONG
Rating confidence
Moderate
Sector
Nursing, Convalescent Facilities

Reported finances

Revenue
$32,866,461
Expenses
$31,226,224
Assets
$45,958,114
Liabilities
$15,705,365

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • GLEN COOPER (PRESIDENT/CEO)
  • AMANDA BROWN (VICE PRESIDENT ADMINISTRATOR)

Highest reported compensation

  • GLEN COOPER (PRESIDENT/CEO): $537,665 total reported compensation
  • CHRISTINE JOHNSON (CFO): $233,847 total reported compensation
  • AMANDA BROWN (VICE PRESIDENT ADMINISTRATOR): $210,791 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The friendly home is a non-profit, non-denominational 200 bed nursing care and rehabilitation facility for older adults. Located at 3156 east avenue in brighton, the friendly home offers a variety of health care services including 24-hour skilled nursing care, transitional care/short-term rehabilitation, specialized memory care, and hospice care. Celebrating its 175th anniversary in 2024, the friendly home is committed to meeting the changing needs of older adults by providing services that enhance quality of life and promote dignity, individuality and the highest level of independence. Our goal is to maximize the quality of life for members on all levels - physical, emotional, intellectual, social and spiritual - in a respectful, caring and professional manner.

What it reported doing in 2024

The friendly home's staff of experienced and dedicated professionals take pride in knowing their residents as individuals, each with his or her own personal history and distinct personality. They share a mission of providing care and services that promote dignity, individuality and the highest possible level of independence. Their goal is to maximize the quality of life for residents on all levels - physical, emotional, intellectual, social and spiritual - in a respectful, caring and professional manner.

Operating model

Revenue model
Earned-program. 96% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 96% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 72
  • Transparency & Controls: 87
  • Accountability: 100
  • Sustainability: 52
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 80.2%; rating input score 80
  • Program expense ratio: 83.8%; rating input score 84
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 5%; rating input score 54; 54th percentile among comparable filings
  • Total-asset coverage ratio: 1.47; rating input score 50; 50th percentile among comparable filings
  • Liabilities to assets ratio: 0.34; rating input score 42; 42nd percentile among comparable filings
  • Officer compensation ratio: 3.8%; rating input score 62; 62nd percentile among comparable filings

Growth

  • Program expense growth: 4.1% per year; rating input score 100; 34th percentile among comparable filings
  • Revenue growth: 2.7% per year; rating input score 100; 23rd percentile among comparable filings
  • Asset growth: 1.7% per year; rating input score 100; 16th percentile among comparable filings

Details

  • Where the money goes: 80.2% of revenue deployed · 83.8% of spending went to programs
  • Governance: 9 of 9 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $26.2M in reported program spending
  • Leadership: top reported pay $538K · 16 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $2M reported
  • Consistency: 34 of 34 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 7 filed money-flow records
  • Related organizations: 5 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Sustainability: Operating margin scored 54/100.
  • Review — Sustainability: Total-asset coverage ratio scored 50/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 42/100.