Restore Nyc Inc

What it reported doing in 2024

All programsIn FY25, Restore received 328 referrals, supported 191 survivors and individuals at risk, and delivered core services to 188 survivors. Restore continued to deepen its integrated, survivor-centered model by strengthening coordination across programs, refining service infrastructure, and responding adaptively to survivor needs. Across Client Services, Housing, and Economic Empowerment, Restore emphasized continuity of care, survivor choice, and long-term outcomes through trauma-informed practice informed by data and survivor feedback.Client ServicesIn FY25, Restore's Client Services program supported 130 survivors and individuals at risk through trauma-informed, survivor-centered services promoting safety, stability, and long-term healing. Core services included case management for 125 clients, individual counseling for 8 clients, and group counseling for 6 clients. Additionally, 155 individuals received short-term resource coordination, and 10 clients received emergency interventions including hotel placements when safety concerns required urgent action.Client Services maintained access, consistency, and quality of care amid sustained demand and staffing gaps through goal-oriented, individualized service planning centering survivor choice and self-determination while addressing safety planning, housing stability, mental well-being, healthcare access, legal advocacy, and economic stability. The team ensured continuity of care and minimized service disruption despite staffing challenges.Restore refined its trauma-informed infrastructure to balance survivor access with staff sustainability. Case assignment practices evolved to prioritize timely engagement while incorporating staff communication around emotional capacity and secondary trauma, allowing the program to remain accessible while supporting staff well-being and preserving quality survivor engagement.Client Services expanded therapeutic offerings to meet diverse survivor needs. Restore conducted a pilot of a newly developed trauma-informed group therapy curriculum designed to support survivors in processing trauma, building emotional regulation skills, and strengthening peer connection. The pilot assessed curriculum structure, pacing, and accessibility while gathering feedback from participants and facilitators to inform refinements for broader future use.Restore leveraged community partnerships to supplement in-house services and connect survivors to specialized external supports when indicated. Across all services, Restore prioritized dignity, transparency, and informed consent, ensuring survivors understood their options and remained active participants in decision-making throughout their engagement.HousingIn FY25, Restore served 58 clients through its Housing program, including 33 in rapid re-housing and 35 through flexible funding. The transitional home provided housing to 9 survivors, and emergency hotel partnerships served 10 survivors. Overall, 81% of clients were housed within six months of intake.A major milestone was successful implementation of Restore's HUD-funded Rapid Re-Housing program. During its first year, Restore housed 15 of 17 enrolled clients, an achievement commended by NYC's Continuum of Care (CoC), demonstrating Restore's capacity to operationalize complex federal funding while maintaining survivor-centered, trauma-informed practices.Restore strengthened housing infrastructure by developing a comprehensive program model delineating roles and responsibilities. Housing Case Managers now focus exclusively on housing-related activities, improving coordination, accountability, and outcomes. Restore implemented formal housing program orientation for all participants, establishing clear expectations, outlining rights and responsibilities, and reinforcing commitment to dignity, choice, and informed consent.Restore implemented enhanced housing outreach strategies to expand access and strengthen partnerships with landlords, housing providers, a

Financial Efficiency

• Mission deployment rate: 76.9%; rating input score 77
• Program expense ratio: 62.9%; rating input score 63
• Fundraising efficiency: $4.71 raised per $1 spent on fundraising; rating input score 16; 16th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -22%; rating input score 6; 6th percentile among comparable filings
• Total-asset coverage ratio: 0.62; rating input score 23; 23rd percentile among comparable filings
• Liabilities to assets ratio: 0.31; rating input score 33; 33rd percentile among comparable filings
• Officer compensation ratio: 21.8%; rating input score 11; 11th percentile among comparable filings

Growth

• Program expense growth: 12.9% per year; rating input score 100; 73rd percentile among comparable filings
• Revenue growth: 12.9% per year; rating input score 100; 77th percentile among comparable filings
• Asset growth: 13.5% per year; rating input score 100; 70th percentile among comparable filings