Redlands Community Hospital
Nonprofit profile at a glance
- EIN
- 951643347
- IRS 990 coverage
- 2009–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Redlands, CA, US
- Phone
- 9093355500
- Rating
- 84
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Hospital, General
Reported finances
- Revenue
- $396,269,799
- Expenses
- $370,823,439
- Assets
- $238,356,666
- Liabilities
- $154,862,577
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
24 people listed
Executive titles in this filing
- JAMES HOLMES (PRESIDENT/CEO)
Highest reported compensation
- JAMES HOLMES (PRESIDENT/CEO): $1,159,747 total reported compensation
- MICHELLE MOK (CHIEF FINANCIAL OFFICER): $759,281 total reported compensation
- JOYCE VOLSCH (VP PATIENT CARE SERVICES): $459,825 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Our mission is to promote an environment where members of our community can receive high-quality care and service so they can maintain and be restored to good health. Our Patients Our patients are not just customers, but are fellow humans in need. From their first encounter, we will treat our patients with dignity and compassion, comfort their family and friends, and endeavor to make their stay with us as rewarding as possible. We will provide whatever services we can, in and outside of the hospital, to maintain and restore the health of those who come to us for care.
What it reported doing in 2024
Schedule o for hospital's family clinic descriptionan on-going goal of the hospital's family clinics is to provide high-quality, lowcost health care services to people who do not otherwise have access to health care, which may be due to financial, cultural, lifestyle or psychological barriers. Equally important is the desire to provide disease specific patient/family education, with emphasis on promoting health and wellness and the support necessary to promote individualized health care decision making. Theredlands and yucaipa family clinics and the community based perinatal services program (material infant health) serve the communities of redlands, loma linda, san bernardino, highland, yucaipa and mentone, supporting the healthy start programs in the redlands unified school district in addition to providing an opportunity for low-income, the uninsured and underinsured to receive primary and preventive care, early medical problem identification, treatment and assistance with the application process and obtaining of eligibility for publicassistance programs. Goals and accomplishments in 2025:1) enhanced primary care services,2) worked with inland empire health plan (iehp) to promote preventative services through their pay four performance (p4p)program, prop 56 and other programs,3) provided no-cost seasonal flu vaccinations to the community,4) expanded awareness of the services provided by the family clinics,5) supported redlands unified school district by providing employee tb screenings,6)expanded services to pregnant low-income patients. For fiscal year 2025, redlands and yucaipa family clinics had 5,893 visits and perinatal services had 2,326 visits.
Operating model
- Revenue model
- Earned-program. 89% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and liabilities are high compared with assets.
Rating breakdown
- Financial Efficiency: 81
- Transparency & Controls: 84
- Accountability: 94
- Sustainability: 48
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 88.3%; rating input score 88
- Program expense ratio: 94.7%; rating input score 95
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 92.3%; rating input score 92; 12th percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Missing
- Independent consultant: Pass
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 88.9%; rating input score 89; 36th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 6.4%; rating input score 62; 62nd percentile among comparable filings
- Total-asset coverage ratio: 0.64; rating input score 25; 25th percentile among comparable filings
- Liabilities to assets ratio: 0.65; rating input score 25; 25th percentile among comparable filings
- Officer compensation ratio: 1.1%; rating input score 73; 73rd percentile among comparable filings
Growth
- Program expense growth: 2.6% per year; rating input score 100; 19th percentile among comparable filings
- Revenue growth: 3.5% per year; rating input score 100; 27th percentile among comparable filings
- Asset growth: 2.7% per year; rating input score 100; 18th percentile among comparable filings
Details
- What they do: 1 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 88.3% of revenue deployed · 94.7% of spending went to programs
- Governance: 16 of 18 board members independent · 9 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $351.2M in reported program spending
- Leadership: top reported pay $1.2M · 24 people listed · 3 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $23.5M reported
- Consistency: 34 of 35 current checks pass · 1 finding to review
- Schedules: 11 filed schedules · includes major donors, grants, and executive pay
- Filing history: 16 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 8 filed money-flow records
- Related organizations: 7 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.
- High — Sustainability: Total-asset coverage ratio scored 25/100.
- High — Sustainability: Liabilities to assets ratio scored 25/100.
- Review — Transparency & Controls: Schedule R controlled transactions itemized did not reconcile in the filed values.
- Review — Grant Readiness: California registration: this organization could not be resolved against the register, so the check is unfinished.