QueensCare
Nonprofit profile at a glance
- EIN
- 951644040
- IRS 990 coverage
- 2009–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Los Angeles, CA, US
- Phone
- +1 (323) 510-1925
- Rating
- 86
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Hospital, General
Reported finances
- Revenue
- $8,580,684
- Expenses
- $23,207,267
- Assets
- $407,103,255
- Liabilities
- $12,226,621
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
22 people listed
Executive titles in this filing
- Barbara B Hines (CEO)
Highest reported compensation
- Barbara B Hines (CEO): $617,693 total reported compensation
- Faith Lee (Chief Financial Officer): $268,385 total reported compensation
- Quynh T Duong (Optometrist): $167,261 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
QueensCare is a charitable organization dedicated to making healthcare accessible for low-income residents of Los Angeles County—including those uninsured, underinsured, or ineligible for government programs.
What it reported doing in 2024
QueensCare together with QueensCare Health Alliance (QHA), operates mobile dental, mobile vision, mental health, pastoral care, and community nursing programs in QueensCare's Service Area. QueensCare is the sole member of QueensCare Health Alliance, a 501(c)(3) public charity under section 170(b)(1)(A)(iii) of the Internal Revenue Code (QHA).QueensCare provided $4,577,163 to staff, supply and deliver these services to the community in FYE 2025. The programs are often the first, and sometimes the only point ofcontact that hard-to-reach community members have with healthcareproviders. The Mobile Dental Program partners with the USC OstrowSchool of Dentistry to deliver a vast array of dental screenings, cleanings, and treatments. "Ivan the Eye Van" is the Mobile Vision Program vehicle delivering vision screenings eye exams and glasses to LAUSD students, at no cost to students or their families. Health & Faith Partnership works in churches, schools, and community centers providing health screenings, nurse consultations, and medical accompaniment services at no cost to participants or host sites. Pastoral care chaplains deliver spiritual and emotional support to patients, their families, and staff at Hollywood Presbyterian Medical Center. Finally, the Mental Health Program provides clinical mental and behavioral health services to children and families struggling with mental health challenges.
Operating model
- Revenue model
- Other-operating. 64% of the money available for current operations came from other operating revenue.
- Distribution model
- Hybrid. The nonprofit split its reported program spending across 52% for direct work, and 48% for grants.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and revenue has declined or grown slowly.
Rating breakdown
- Financial Efficiency: 83
- Transparency & Controls: 100
- Accountability: 91
- Sustainability: 41
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 100%; rating input score 100
- Program expense ratio: 81.8%; rating input score 82
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: 6 of 6 controls in place; rating input score 100
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Pass
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 99.9%; rating input score 100; 42nd percentile among comparable filings
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 93.3%; rating input score 93; 24th percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -170.5%; rating input score 0; 0th percentile among comparable filings
- Total-asset coverage ratio: 17.54; rating input score 95; 95th percentile among comparable filings
- Liabilities to assets ratio: 0.03; rating input score 76; 76th percentile among comparable filings
- Officer compensation ratio: 8%; rating input score 37; 37th percentile among comparable filings
Growth
- Program expense growth: 0.2% per year; rating input score 100; 14th percentile among comparable filings
- Revenue growth: -3.4% per year; rating input score 0; 5th percentile among comparable filings
- Asset growth: 1.4% per year; rating input score 100; 17th percentile among comparable filings
Details
- What they do: 6 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 100% of revenue deployed · 81.8% of spending went to programs
- Governance: 14 of 15 board members independent · 8 of 9 filing controls reported
- Programs: 3 filed program accomplishments · $19M in reported program spending
- Leadership: top reported pay $618K · 22 people listed · 6 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $2.2M reported
- Consistency: 32 of 32 current checks pass
- Schedules: 6 filed schedules · includes grants and executive pay
- Filing history: 16 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 86 filed money-flow records
- Related organizations: 68 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 0/100.
- High — Growth: Revenue growth scored 0/100.
- Review — Accountability: Governance controls: Form 990 shared with the board not reported.
- Moderate — Sustainability: Officer compensation ratio scored 37/100.