Phoenix Society Inc

Nonprofit profile at a glance

EIN
232062352
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Kentwood, MI, USA
Phone
6164582773
Rating
78
Verdict
SUPPORTED
Rating confidence
Moderate

Official website

Reported finances

Revenue
$2,361,653
Expenses
$2,115,780
Assets
$1,636,249
Liabilities
$181,987

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

15 people listed

Executive titles in this filing

  • JEFF GALLINAT (PRESIDENT)

Highest reported compensation

  • AMY ACTON (CHIEF EXEC O): $190,445 total reported compensation
  • WILLIAM GARRETT (CHIEF OPER O): $152,587 total reported compensation
  • JEREMY CZUBKO (SR DIR OF IT): $113,407 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The organization was formed in 1977 to connect with burn survivors, families, healthcare professionals, burn centers, the fire industry, and donors to provide burn recovery support, improve the quality of burn care and prevent burn injury. The organization's mission is: building a community for transformation healing. For over 4 decades, thousands of burn survivors have found comfort, support, guidance, and community in the same place; the phoenix society for burn survivors.

What it reported doing in 2024

Support services the phoenix society is the leading source for long term recovery services for those impacted by burn injuries. The foundation of our work is peer support, education and working to advocate for quality care and prevention. Programs and resources support long term social and emotional healing, build awareness for burn survivors, and prevent burn injury through legislative advocacy. The focus is on addressing the social and emotional aspects of burn recovery and providing an environment for peer support and education of those impacted by burn injuries. All age groups are served. Virtual access is expanding with online courses, virtual peer supporter training, and a digital resource library. The phoenix soar (survivors offering assistance in recovery) program is a foundational activity and is designed to provide formal training within the hospital setting for survivors and family members to offer one on one peer support to other burn survivors and their loved ones affected by a burn injury. Training is also provided to healthcare providers on how to implement and sustain the program in the hospital setting. The program is now available in over 75 burn centers across the USA. Peer support is offered to those in need through 1500+ trained volunteers holding in-person meetings, online chat, phone support and virtual meetings. Our support line provides referrals to community-based resources and connects callers with the library of available resources via our website. Virtual programs and trainings are provided to assist in returning to work, school, and life as well as information on how to become an advocate for burn prevention. Beginning in quarter 4 of 2023, phoenix society is embarking on a journey forward with a bold plan to create a better, hope-filled future working alongside our healthcare partners to connect more survivors earlier in their recovery. Our goals are: 1) bridging the gap between hospital and home by building delivering our journey forward program and its comprehensive, integrated package of services to all 120 burn centers across the nation. 2) reaching survivors living with uncertainty in their communities by scaling community-based partnerships to deliver phoenix programs and resources beyond the burn center to survivors being treated in emergency rooms, outpatient clinics, aftercare programs, and community networks. 3) removing barriers to healing and automate access to peer support with a phoenix society web-based platform that schedules and facilitates face-to- face support visits, provides a direct link to phoenix society tools and resources from the hospital, and offers materials in multiple languages. 4) providing a more seamless transition from surviving to thriving by helping people find and deeply engage with phoenix society through enhanced brand identity, digital content and data use that has targeted marketing strategies providing interactive and personalized solutions and services. Advocacy the phoenix society is the only national burn survivor based non-profit and our efforts are focused on developing and providing education to the medical community, the public, and survivors regarding burn recovery issues, the needs of the burn survivor and the family for long term healing, and burn injury prevention through adoption of life safety codes and standards. Journey magazine is created and provided two times a year by the phoenix society and is the nation's largest publication focusing on burn recovery issues, long term recovery needs, and prevention disseminated both in print and digitally. Our advocacy training is provided face to face and through online training to provide information on how to become an advocate for yourself and the survivor to voice prevention in the community. Our staff and advocates provide training to build awareness of the burn community and the acceptance of those living with burn injuries. Phoenix partners with universities and health care providers to resea

Operating model

Revenue model
Donor-supported. 91% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 73
  • Transparency & Controls: 70
  • Accountability: 100
  • Sustainability: 46
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 76.1%; rating input score 76
  • Program expense ratio: 78.9%; rating input score 79
  • Fundraising efficiency: $12.27 raised per $1 spent on fundraising; rating input score 44; 44th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 10.4%; rating input score 63; 63rd percentile among comparable filings
  • Total-asset coverage ratio: 0.77; rating input score 29; 29th percentile among comparable filings
  • Liabilities to assets ratio: 0.11; rating input score 57; 57th percentile among comparable filings
  • Officer compensation ratio: 21.6%; rating input score 11; 11th percentile among comparable filings

Growth

  • Program expense growth: 3.9% per year; rating input score 100; 33rd percentile among comparable filings
  • Revenue growth: 2.9% per year; rating input score 100; 26th percentile among comparable filings
  • Asset growth: 3% per year; rating input score 100; 24th percentile among comparable filings

Details

  • Where the money goes: 76.1% of revenue deployed · 78.9% of spending went to programs
  • Governance: 12 of 12 board members independent · 8 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $1.7M in reported program spending
  • Leadership: top reported pay $190K · 15 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 34 of 34 current checks pass
  • Schedules: 5 filed schedules · includes major donors and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 3 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 44/100.
  • High — Sustainability: Total-asset coverage ratio scored 29/100.
  • High — Sustainability: Officer compensation ratio scored 11/100.
  • Review — Sustainability: Liabilities to assets ratio scored 57/100.