Petco Love

Nonprofit profile at a glance

EIN
330845930
IRS 990 coverage
2021–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
San Antonio, TX, US
Phone
(877) 738-6742
Rating
80
Verdict
STRONG
Rating confidence
Moderate
Sector
Fund Raising and Fund Distribution

Official website

Reported finances

Revenue
$34,204,791
Expenses
$35,629,344
Assets
$25,052,403
Liabilities
$4,021,776

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

19 people listed

Executive titles in this filing

  • SUSANNE KOGUT (CHAIR/PRESIDENT)

People named in this filing

  • SUSANNE KOGUT (CHAIR/PRESIDENT)
  • CAROLINE CHILDRESS (CFO)
  • JUSTIN TICHY (CHAIR (UNTIL 6/2024))

Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Petco Love, a national nonprofit, improves the lives of pets and their people. With more than $441M invested, we’re creating a lifesaving nation.

What it reported doing in 2024

Petco love is a life-changing nonprofit organization that makes communities and pet families closer, stronger, and healthier. Petco love's mission is to end preventable euthanasia of shelter pets; increase access to veterinary care and reunite lost pets with the families that love them. Petco love accomplishes these goals by empowering organizations through grant investments that make the most impact and by creating national solutions to address community needs impacting the welfare of animals. Saving pet lives: petco love adopt works to save shelter pets in partnership with animal welfare organizations across the country. Petco love partners with these organizations to promote pet adoption, fostering and other lifesaving activities and further empowers these organizations with grant investments. Petco love's grant investments support organizations that are the most productive and effective in accomplishing their mission as determined through a decision model designed to evaluate and assess organizations alongside their peers. Petco love supports large scale adoption events to increase pet adoption and build community support and transport programs that move pets to areas of the country with less shelter pets and more potential adopters. Petco love also partners with petco animal supplies to provide animal welfare organizations with space and a venue in petco pet care centers to showcase the wonderful adoptable pets to potential adopters. Petco love also supports organizations saving shelter pets and training them as "helping heroes" to others as service and therapy animals. As part of its lifesaving work, petco love also responds to disasters like fires, floods, earthquakes, hurricanes and other natural disasters, providing support in preparation, during and after disasters with products and grants to care for pets and rebuild from destruction.

Operating model

Revenue model
Donor-supported. 95% of the money available for current operations came from contributions and gifts.
Distribution model
Grant intermediary. The nonprofit sent 71% of its reported program spending out as grants.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. The filing reports few safeguards for money sent abroad and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 90
  • Transparency & Controls: 73
  • Accountability: 100
  • Sustainability: 34
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 97.2%; rating input score 97
  • Program expense ratio: 90.9%; rating input score 91
  • Fundraising efficiency: $15.51 raised per $1 spent on fundraising; rating input score 50; 50th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 10th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: 1 of 8 controls in place; rating input score 12
    • Claims monitoring procedures: Pass
    • Requires narrative reports: Fail
    • Conducts field audits: Fail
    • May suspend future funding: Fail
    • Requires financial reports: Fail
    • Conducts site visits: Fail
    • Requires grant agreements: Fail
    • May require repayment: Fail
  • Grant itemization coverage: 96.2%; rating input score 96; 26th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 7 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -4.2%; rating input score 18; 18th percentile among comparable filings
  • Total-asset coverage ratio: 0.7; rating input score 24; 24th percentile among comparable filings
  • Liabilities to assets ratio: 0.16; rating input score 64; 64th percentile among comparable filings
  • Officer compensation ratio: 0%; rating input score 96; 96th percentile among comparable filings

Growth

  • Program expense growth: -0.4% per year; rating input score 0; 9th percentile among comparable filings
  • Revenue growth: -4.9% per year; rating input score 0; 2nd percentile among comparable filings
  • Asset growth: -10.7% per year; rating input score 0; 1st percentile among comparable filings

Details

  • What they do: 6 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 97.2% of revenue deployed · 90.9% of spending went to programs
  • Governance: 14 of 14 board members independent · 7 of 7 filing controls reported
  • Programs: 3 filed program accomplishments · $32.4M in reported program spending
  • Leadership: top reported pay $0 · 19 people listed
  • Highest-paid contractors: 5 contractors listed · $10M reported
  • Consistency: 30 of 31 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors, foreign activity, and grants
  • Filing history: 4 filing years from 2021 to 2024
  • Contacts: How to reach this organization
  • Money network: 1307 filed money-flow records
  • Related organizations: 785 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Foreign activity oversight: 7 of 8 not reported.
  • Review — Financial Efficiency: Fundraising efficiency scored 50/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Operating margin scored 18/100.
  • High — Sustainability: Total-asset coverage ratio scored 24/100.
  • High — Growth: Asset growth scored 0/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.